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About the Role

The BLS Supervisor oversees daily field operations, personnel, fleet readiness, regulatory compliance, and station operations within the Montefiore Division. This role acts as a liaison between field staff, operations management, and external agencies to ensure efficient and compliant EMS operations while upholding high standards of professionalism and patient care.

Responsibilities

• Provide direct supervision and support to EMT personnel during assigned tours.
• Ensure all units are staffed, operational, and in-service, including covering a BLS unit if there is a single vacancy.
• Monitor unit status throughout the tour and ensure compliance with directive 2024-11 titled "Log-On and Out-of-Service Guidelines for EMTs and Paramedics".
• Ensure all electronic Patient Care Reports (ePCRs) are completed and submitted by all members prior to the end of their tour through monitoring of HealthEMS Manager.
• Review operational performance metrics and address deficiencies related to documentation, response readiness, and employee compliance.
• Ensure FDNY CRCC rundowns are completed and submitted in a timely manner.
• Maintain continuous communication with FDNY CRCC and ensure the division is updated throughout the duration of the tour.
• Monitor fleet readiness and ensure all vehicles are maintained in a clean, safe, and serviceable condition.
• Ensure all vehicles remain compliant with New York State Part 800 regulations and company operational standards.
• Coordinate vehicle maintenance, repairs, inspections, and out-of-service issues with appropriate fleet and operations personnel.
• Conduct routine inspections of vehicles, equipment, and station facilities to ensure operational readiness.
• Ensure adequate stock levels of medical and station supplies are maintained.
• Oversee maintenance and cleanliness of the station and garage, coordinating with the Building Maintenance Director regarding cleaning supplies and facility upkeep.
• Investigate and document operational incidents, employee concerns, and policy violations as directed.
• Provide coaching, guidance, and performance feedback to field personnel as needed.
• Maintain professional communication with FDNY, hospital staff, and other external partners.
• Perform additional duties assigned by Operations Management.
• Issue corrective actions when appropriate.

Requirements

• Current New York State EMT certification required.
• Valid driver’s license with acceptable driving record.
• Strong leadership, communication, and organizational skills.
• Working knowledge of FDNY EMS operations, HealthEMS, and applicable regulatory requirements.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Prior supervisory experience preferred.

Skills

• Leadership
• Communication
• Organizational skills
• FDNY EMS operations
• HealthEMS
• Regulatory compliance
• Priority management

Location

• Montefiore Division

Work Type

• Full-time

Experience Level

• Supervisory experience preferred

Education Level

• New York State EMT certification