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About the Role

As Property Manager, you will be responsible for elevating the performance and potential of the commercial property portfolio by focusing on tenant relationships, operational excellence, financial success, and long-term capital planning. This role involves proactively enhancing value, streamlining processes, and delivering an exceptional experience for tenants and investors, while collaborating with various teams to ensure properties operate efficiently and profitably.

Responsibilities

Serve as the primary point of contact for tenants, ensuring a seamless experience throughout the Tenant Life Cycle
Develop and maintain meaningful relationships with tenants through regular visits and communication
Lead the planning and execution of tenant engagement events, including ESG-focused initiatives
Use tools such as the RISE Connect App to enhance engagement and service delivery
Lead the preparation of annual budgets for each property and present them to clients and internal leadership
Monitor monthly and quarterly results, analyze variances, and recommend solutions to stay on or ahead of budget
Review and approve purchase orders, supplier invoices, and accruals in line with delegated authority
Oversee the issuance of tenant year-end operating cost and tax adjustments in partnership with the accounting team
Ensure rent and receivables are collected on time, escalating issues when necessary
Review and respond to tenant audit inquiries in collaboration with accounting
Track and report on capital projects, ensuring they’re completed on time and on budget
Identify opportunities for building improvements that enhance sustainability, efficiency, and tenant satisfaction
Oversee building certifications such as BOMA BESt, coordinating audits, preparing submissions, and participating in inspections
Organize ESG-related tenant engagement activities
Look for ways to reduce environmental impact, from lowering energy use to increasing waste diversion
Keep every property compliant with regulations including OHSA, AODA, Fire and Life Safety, and hazardous materials standards
Monitor Risk Wise compliance reporting weekly and direct the right updates to the right people
Coordinate with tax consultants to ensure timely completion and documentation of MPAC and other tax/property assessments
Negotiate cost-effective vendor agreements that meet service standards and align with CPMI procedures
Prepare RFPs, evaluate submissions, and recommend approvals
Monitor vendor performance and contract expiry dates to ensure uninterrupted service
Direct building operations, security, and maintenance to ensure smooth daily performance
Conduct routine building inspections, including monthly vacant unit and cleaning inspections, to maintain a Class A appearance and ensure optimal operations
Ensure all Incident Reports are recorded, communicated to relevant parties, and uploaded into the Risk Wise system
Manage tenant move-ins and move-outs, ensuring a professional and efficient process
Coordinate property onboarding for acquisitions and dispositions
Manage tax and property assessments and ensure completion
Recruit, train, and mentor property management and building operations staff
Conduct performance reviews, set goals, and provide coaching for career growth
Delegate responsibilities effectively and escalate issues when needed

Requirements

At least 5 years in commercial property management
Minimum of 2 years in a leadership role
A proven ability to manage budgets, optimize building operations, and lead teams
Collaborates naturally, building strong relationships across teams, with tenants, and with service partners to achieve shared goals
Champions sustainability, seeing it as a driver of long-term value, efficiency, and community impact
Brings innovation to the table, always looking for smarter, better ways to manage properties and deliver service
Holds themselves and their team to a standard of excellence, ensuring every detail reflects our commitment to quality
Demonstrates accountability, taking ownership of outcomes and following through on commitments
Acts with integrity, making decisions that are honest, ethical, and in the best interests of our stakeholders
Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown

Skills

Commercial property management
Leadership
Budget management
Building operations optimization
Team leadership
Tenant relationship management
Financial performance monitoring
Capital project tracking
Sustainability and ESG initiatives
Regulatory compliance
Vendor contract negotiation
RFP process
Building operations oversight
Staff training and development

Location

Toronto
GTA
Ottawa

Work Type

Full-time

Experience Level

5+ years in commercial property management
2+ years in a leadership role

Education Level

Post-secondary education in business or a related field
CPM or RPA designation, preferred

Salary/Compensations

$90,000 - $110,000 per year

Benefits

Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
Comprehensive health benefits
Pension matching program
Professional development and membership dues coverage

About the Company

Crown is a leading real estate investment and management firm with 25 years of experience, shaping the future of office spaces across Toronto, the GTA, and Ottawa.
Manages over 10 million square feet and $3 billion in assets.
Known for pairing smart investments with operational excellence and empowering employees.
Customer-first mindset with fast decision-making, strong relationships, and a hands-on approach.
Recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers.
Fosters an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are integral to operations.

Equal Opportunity

Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Crown does not accept unsolicited resumes from recruitment agencies.
As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style.