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About the Role

The Sr Specialist, Casualty Large Complex & Specialty Claims is responsible for managing GL claims from start to finish, including complex specialty losses and those with multinational exposure. This role works closely with underwriting, reinsurance, actuary, and senior leadership to ensure effective claim strategies and outcomes. It also supports the evolution of claims capabilities to enable growth in new markets and specialty lines, while contributing to team development through ongoing mentoring and technical guidance.

Responsibilities

Manage a pending of complex Commercial General liability claims from start to finish, including claims with complex coverage concerns.
Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary, and senior leadership.
Support the transformation of claims capabilities to enable policy growth in new markets and specialty lines of business.
Contribute to ongoing mentoring and technical growth within Claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Directly investigate each GL claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
Verify the nature and extent of injury or damage by obtaining and reviewing appropriate records and damages documentation.
Maintain GL claim files and document claim file activities in accordance with established procedures.
Utilize evaluation documentation tools in accordance with department guidelines.
Utilize diary management system to ensure that all claims are handled timely.
At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority.
Negotiate disposition of GL claims with insureds and claimants or their legal representatives.
Recognize and implement alternate means of resolution.
Manages litigated claims.
Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
Responsible for successful clearance of background checks (including criminal checks and leadership references).

Requirements

University degree in any discipline or a 2-year college diploma from a provincially recognized and funded community college or fully completed CIP designation.
A minimum of 8 - 10 years general claims handling experience.
Experience with most of these types of claims; BI/PD greater than $150,000, Environmental, Abuse, Construction, Coverage B, Class Actions, Marine, National Accounts with large SIR/Deductibles and Additional Insured determination.
Experience coaching and mentoring junior staff.
Strong interpersonal and communication skills.

Skills

General claims handling
Complex coverage concerns
Stakeholder engagement
Claims transformation
Mentoring
Technical guidance
Customer service
Coverage analysis
Investigation
Liability determination
Damages assessment
Contribution potential assessment
Witness interviews
Statement taking
Resource identification and direction
Record review
Damages documentation review
File maintenance
Diary management
Exposure evaluation
Reserve establishment
Reserve maintenance
Roundtable participation
Roundtable presentation
Creative resolution techniques
Creative resolution strategies
Claim disposition
Negotiation
Litigation management
Litigation plan development
Legal expense control
Deposition attendance
Mediation attendance
Arbitration attendance
Pre-trial attendance
Trial attendance
Recovery evaluation
Recovery effort management

Location

Remote

Work Type

Hybrid work schedule
Hybrid work experience

Experience Level

Sr Specialist
8 - 10 years general claims handling experience
Experience coaching and mentoring junior staff

Education Level

University degree in any discipline
2-year college diploma from a provincially recognized and funded community college
Fully completed CIP designation

Salary/Compensations

$73,500 - $123,500

Benefits

Hybrid work schedule for most roles
Company share ownership program
Incentive Program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Company matching on charitable donations
Educational resources
Tuition assistance
Paid time off to study for exams
Focus on inclusion with employee groups
Support for gender affirmation surgery
Access to BIPOC counsellors
Access to programs for working parents
Wellness and recognition programs
Discounts on products and services

About the Company

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
Bring your true self and be a part of our journey.
It’s better here.
Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Equal Opportunity

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better.
At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility.
If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.