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About the Role

The Jr. System Administrator will provide stable and uninterrupted operation of all in-house computer systems, peripherals, tablets, and mobile devices. This role involves planning, developing, installing, configuring, maintaining, supporting, and optimizing systems hardware, software, and communication links, with a strong focus on application-level support.

Responsibilities

• Provide front-end support to internal and external customers, diagnosing and troubleshooting desktop-related issues.
• Serve as an escalation point for the Service Desk, ensuring timely completion of tickets within SLAs.
• Perform advanced diagnoses of hardware and software, communicating remediation plans.
• Support the ERP system and all related modules, performing advanced application-level troubleshooting.
• Assist with conducting UAT and QAT on software and hardware releases.
• Assist with administration and maintenance of user accounts, permissions, and access rights.
• Perform routine system maintenance and upgrades, including service packs, patches, and security configurations.
• Conduct routine environment health checks.
• Work within established configuration and change management policies.
• Maintain department standardization of hardware and software, adhering to internal IT Controls and compliance policies.
• Document and update technical procedures, administrative processes, and configuration management.
• Assist with managing infrastructure assets, including vendor support agreements, software licenses, and hardware leases.
• Assist with inventory management of IT equipment and consumables.
• Protect the organization's value by keeping information confidential and maintaining safe/ethical computing practices.
• Provide on-call emergency services after business hours, holidays, and weekends as required.

Requirements

• Bachelor’s Degree in Information Systems, Computer Science, or a related field is a must.
• 2 years prior experience proving Tier 2 IT Support is a must.
• Strong Application-level troubleshooting skills are a must.
• Industry Standard Certifications (i.e. Microsoft) preferred.
• Strong coordination, organization, teaming, and communication abilities.
• Works well individually or in a group setting.
• Strong interpersonal skills, able to deal effectively with people at all levels.
• Consistent high level of customer care and responsiveness.
• Good written and verbal communication skills.
• Good organizational and time management skills.
• Ability to work under pressure and with time constraints.
• Successfully presents technical information to people at all levels.
• Technical knowledge base and excellent problem-solving skills.
• Process improvement techniques.
• IT Documentation.
• Excellent follow-up skills.
• Ability to set clear expectations within the division and multitask.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines.
• Prioritizing, flexibility, adaptability.
• Problem assessment and problem-solving.
• Information gathering and information monitoring.
• Demonstrated accuracy and attention to detail.
• Requires passing a criminal background check, drug screening, DMV search, and reference verification.
• Must have computer, office phone, mobile phone, and external hard drive.

Skills

• Network troubleshooting (DNS, DHCP, and TCP/IP)
• MS Windows 11, MS Windows Server platforms (2016 and greater) / Active Directory
• Application troubleshooting - Microsoft OS, Office 2016 (and greater), ERP/CRM type applications
• Mobile Device Management
• Virtualization technology
• Cloud based technology
• Antivirus and Anti-Spam technologies
• Backup software technologies and methodology
• Business Continuity Practice
• Remote access configuration & troubleshooting (VPN)
• VOIP telephony services
• Website implementation and administration
• Video Conferencing technologies
• Ticketing System

Work Type

• Full-time

Experience Level

• 2 years prior experience proving Tier 2 IT Support

Education Level

• Bachelor’s Degree in Information Systems, Computer Science, or a related field

Equal Opportunity

• Professionals