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About the Role
The Supervisor, Pre-Arrival Services will manage frontline staff and oversee the delivery of pre-arrival programs, ensuring objectives and outcomes are met. This role involves program management, assisting in new program development, and engaging with stakeholders to enhance the organization's position.
Responsibilities
- Supervise frontline staff, including goal setting, performance management, and professional development.
- Manage day-to-day program delivery activities and team operations, ensuring compliance with policies and regulations.
- Collect, analyze, and monitor statistical reports to ensure program targets are met, taking corrective action when necessary.
- Support data collection and prepare various reports for funders.
- Monitor data entry, quality, and integrity by staff.
- Manage budget lines and authorized expenditures within delegated limits.
- Produce oral and written reports on engagement, activity delivery, and new program development.
- Facilitate team decision-making and delegate action items.
- Collaborate with staff and management to ensure coordinated and efficient service delivery across all agency programs.
- Promote consistency in service delivery and sharing of resources across sites.
- Monitor and track the operation of cross-program referrals and shared resources.
- Maintain positive professional relationships and communication links with public and relevant stakeholders.
- Develop partnerships to enhance client services.
- Identify and develop new services and resources based on client needs.
- Handle additional tasks as required by the Senior Manager, Newcomer Services.
Requirements
- Team leadership and supervisory skills.
- Knowledge of pre-arrival programs and labour market trends for newcomers.
- Sensitivity to issues and barriers faced by pre-arrival clients.
- Commitment to culturally sensitive service delivery within an anti-racist and anti-oppressive framework.
- Good organizational skills and ability to multitask in a fast-paced environment.
- High degree of initiative, risk management, time management, and problem-solving ability.
- Master level skills in Microsoft 365 (Word, Excel, and PowerPoint).
- Experience in data collection and analysis of pre-arrival trends and challenges.
- Ability to write detailed monthly and quarterly reports.
- Public speaking and presentation skills.
- Experience in delivery of programs in nonprofit, government or social enterprise operations.
- A clear, mandatory vulnerable sector check.
Skills
- Team leadership
- Supervisory skills
- Pre-arrival program knowledge
- Labour market trend analysis
- Culturally sensitive service delivery
- Anti-racist framework
- Anti-oppressive framework
- Organizational skills
- Multitasking
- Accuracy
- Initiative
- Risk management
- Time management
- Problem-solving
- Microsoft 365 (Word, Excel, PowerPoint)
- Data collection
- Data analysis
- Report writing
- Public speaking
- Presentation skills
- Community development
- Social work
- Report preparation
- Budget monitoring
- Budget management
- Funder relationship management
- Digital skills
- Online engagement
- Data systems
- Facilitation skills
- Interagency collaboration
- Planning skills
- Research skills
- Immigrant and refugee issues understanding
- Special needs understanding
- Leadership skills
- Teambuilding skills
- Analytical skills
- Second language proficiency (French, Spanish an asset)
- Flexibility
- Contribution to organizational goals
Location
- 65 Overlea Blvd. Suite 260 Toronto, Ontario, M4H 1P1
Work Type
- Permanent
- Full-time
Experience Level
- Minimum 3 years’ experience in pre-arrival programs within the settlement sector, or related program experience.
- Minimum of 3 years' experience in a supervisory role in a similar capacity within a non-profit, philanthropy or public-sector environment.
Education Level
- Diploma or an undergraduate degree in community development, social work, or other demonstrated experience as it relates to the role.
About the Company
- Skills for Change (SfC) is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment.
- The organization offers a range of accelerated programs including mentoring, employment, settlement, language training, and specialized programs for skilled trades, women, and youth.
- SfC has 5 locations across the GTA and serves 16,000 clients annually.
- The company believes in providing thought leadership through evidence-based programming, impact stories, and proactive policy advocacy.
- Skills for Change is committed to advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area.
- Named Charity Village's Best Non-Profit Employer - Diversity, Equity and Inclusion and winner of the 2021 Canada Volunteer Awards for Innovation.
- The organization is committed to reducing poverty, improving mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities.
- Skills for Change has a 40-year history of creating innovative programming to build welcoming and equitable communities.
Equal Opportunity
- As part of our commitment to diversity & inclusion racial justice and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, LGBTQ2S+, Racialized and other under-represented communities.
- Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation.
- This document is available in an alternate format on request.