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About the Role
As a Contract & Relationship Manager at Beckman Coulter Diagnostics, you will own the governance and oversight of complex contracts, ensuring contractual services align with the company's mission and values. This role is dedicated to supporting large customers in the UK&I within the Managed Service Contracts Team.
Responsibilities
- Undertake all aspects of contract evaluation and governance, including KPIs.
- Monitor sub-contractor contract compliance, addressing Key Performance Indicators and taking appropriate actions.
- Draft standard contract documents such as non-disclosure agreements, change control documents, and Framework schedules.
- Implement action plans to manage risks.
- Provide excellent customer experience by being knowledgeable, taking pride in abilities, and delivering exceptional service to foster loyalty.
- Manage performance and financial statistics for both Beckman Coulter and sub-contractors.
- Investigate opportunities to control and reduce costs while pursuing continual performance improvements.
Requirements
- Knowledge of Managed Services with account management experience, including delivering and monitoring contract performance/compliance.
- Excellent customer service, business management techniques, and negotiation skills with experience in negotiation principles.
- Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas.
- Outstanding planning and organizational skills with evidence of creation and execution of successful strategic plans and contract performance.
- Understanding of public procurement and supplier management in a laboratory setting.
- Ability to travel 70% of the time, with days dedicated to customer sites.
- Wider travel with overnight stays may be required.
- Must have a valid driver’s license with an acceptable driving record.
Skills
- Account management
- Contract governance
- Contract compliance
- KPI monitoring
- Risk management
- Customer service
- Business management
- Negotiation
- Stakeholder management
- Planning
- Organization
- Strategic planning
- Public procurement
- Supplier management
- Tender proposal management
- Procurement
- Supply chain process
Location
- UK&I
Work Type
- Full-time
- Onsite (customer sites)
- Travel required
Experience Level
- Mid-level
Benefits
- Health care program
- Paid time off
About the Company
- Beckman Coulter Diagnostics is a global leader in clinical diagnostics and an operating company of Danaher.
- The company has over 90 years of experience challenging convention to elevate the diagnostic laboratory’s role in improving patient health.
- Their diagnostic solutions are used in routine and complex clinical testing across hospitals, reference and research laboratories, and physician offices worldwide.
- Over one million tests are run on Beckman Coulter Diagnostics systems every hour, impacting 1.2 billion patients and over three million clinicians annually.
- They enable clinicians to deliver the best possible care through improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
- Danaher is a global science and technology innovator committed to helping its customers solve complex challenges and improve quality of life.