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About the Role

Public Area Attendant cleans and maintains all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys and beeper.
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Stock vending machines in public and employee bathrooms.
• Sweep front entrance daily.
• Sweep and rinse off the pool deck daily.
• Remove soiled towels from pool area and return them to Laundry.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Install cleaned or new drapes.
• Assist Floor Attendant as assigned.
• Stock Housekeeping department supplies.
• Remove grease build-up on front entrance driveways as scheduled.
• Drain, scrub and clean water fountain as scheduled.
• Ensure that all floor care equipment undergoes scheduled preventative maintenance.

Requirements

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Previous experience in cleaning public buildings.
• Knowledge of proper chemical handling.
• High school graduate or equivalent vocational training.
• Experience in hospitality industry in similar position.
• Previous guest relations training.

Skills

• Fluency in English both verbal and non-verbal.
• Fluency in a foreign language, preferably .

Location

• San Francisco

Work Type

• Hourly

Education Level

• High school graduate or equivalent vocational training.

About the Company

• Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry.
• Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
• The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
• Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.
• www.highgate.com.