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About the Role

The Manager, Technology Learning leads the firm's Technology Learning function, ensuring members have the necessary skills to leverage firm technology. This role oversees the development, delivery, and improvement of learning programs, drives technology adoption and user proficiency, and manages a team of learning professionals while collaborating with stakeholders.

Responsibilities

• Lead the continuous enhancement of Technology Learning programs and curriculum.
• Maintain a library of technology-focused learning resources.
• Deliver Technology Learning programs and provide hands-on support.
• Manage Technology Learning components of technology rollout, upgrade, and optimization projects.
• Ensure Technology Learning initiatives are delivered on time and aligned with firm objectives.
• Evaluate program effectiveness and implement enhancements.
• Establish and monitor metrics to measure learning effectiveness, technology adoption, learner proficiency, and business impact.
• Drive end-user adoption and sustained proficiency across core firm technologies.
• Ensure Technology Learning programs align with firm technology capabilities and emerging practices.
• Enhance the efficiency, consistency, and effectiveness of technology learning aspects of onboarding and ongoing processes.
• Improve the learner experience through streamlined and standardized approaches.
• Ensure new hires achieve timely and consistent technology readiness.
• Support the development and maintenance of a robust Technology Learning knowledge hub.
• Develop eLearning and digital learning content.
• Lead and develop the team to ensure alignment with departmental goals and service standards.
• Manage team performance, development, and performance improvement activities.
• Manage the recruitment, onboarding, and integration of new team members.
• Manage team resources to support departmental priorities and project requirements.
• Establish and maintain standards for learning delivery, service excellence, and program quality.
• Build and maintain strong relationships with key practice group and business services stakeholders.
• Contribute to annual budget planning and manage expenses within approved limits.

Requirements

• Post-secondary degree or diploma in office administration, or equivalent experience.
• 7+ years’ experience in adult training and education (technical and non-technical).
• A minimum of 2+ years of managerial experience, preferably within a law firm or professional services firm.
• Excellent client service orientation.
• Ability to manage multiple client needs simultaneously.
• Excellent communication skills (verbal and written).
• Ability to interact with individuals at all levels within the organization.
• Proven leadership, relationship, collaboration, and consultation skills.
• Ability to work with tact, poise, and discretion.
• Strong interpersonal skills.
• Ability to work well independently and collaboratively.
• Excellent attention to detail.
• Strong organizational, project, and time management skills.
• Ability to effectively prioritize and meet deadlines with minimal supervision.
• Sound judgement.
• Strong initiative and accountability.
• Ability to take ownership of tasks with minimal oversight.
• Determined, can-do, hands-on approach focused on achieving results.
• Excellent troubleshooting and creative problem-solving skills.
• Background checks are required, including criminal record checks, social media checks, and employment and educational background checks.

Skills

• Learning Content Authoring Tools (e.g., Articulate)
• AI and emerging Learning Technology
• Enterprise Productivity & Collaboration Stack (e.g., Microsoft 365 Ecosystem)
• Digital Learning Design Technology (e.g., video tools, microlearning platforms, knowledge hubs)

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 7+ years in adult training and education
• 2+ years managerial experience

Education Level

• Post-secondary degree or diploma in office administration, or equivalent experience

Salary/Compensations

• CAD $120,000.00/Yr. - CAD $140,000.00/Yr.

About the Company

• We are committed to leveraging innovative tools to enhance our recruitment process.
• We use AI-powered tools to assist in the initial stages of candidate shortlisting and screening.
• Decisions are made by our Human Resources team to ensure fairness and alignment with our firm policies.