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About the Role
Stratton Amenities provides luxury, hotel-style concierge services for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to deliver outstanding hospitality and guest experiences.
Responsibilities
- Greet and direct residents and visitors with a pleasant attitude.
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
- Cultivate and retain cohesive relationships with residents, vendors, and contractors.
- Professional telephone etiquette and message delivery.
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits.
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Maintain confidentiality.
- Must be able to work flexible schedules including nights, weekends and holidays.
Requirements
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Takes pride and ownership in the position and property.
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
- Must have experience delivering exceptional service.
- Be organized, proactive, productive and self-motivated showing a positive attitude.
- Maintain a neat and professionally well-groomed appearance.
- Think clearly, quickly and efficiently and make concise decisions even under pressure.
Skills
- Hospitality experience
- Interpersonal skills
- Guest service abilities
- Organization
- Proactive
- Productive
- Self-motivated
- Positive attitude
- Professional appearance
- Clear thinking
- Quick thinking
- Efficient decision-making
Location
- Luxury residential high-rise
Work Type
- Floater shifts
Experience Level
- At least two years of hospitality experience
- Experience in hospitality or upscale customer service or retail
Salary/Compensations
- $17–$18 per hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid sick leave
- Paid time off
About the Company
- Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.
- Our mission is to create the most hospitable experience for our associates, residents and clients.
Equal Opportunity
- Stratton Amenities is an equal opportunity employer.
- We strongly believe diversity and inclusion are essential to making connections in a culture of service.