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About the Role

The Receptionist/Office Manager oversees the flow of clients and visitors at our main service hub, ensuring efficient connection to staff and resources. This fast-paced role requires multitasking, attention to detail, and the ability to de-escalate volatile situations.

Responsibilities

• Greet visitors, assess needs, assign to wait stations, and coordinate with staff for support.
• Provide information and referrals, and track wait times and room capacity.
• Notify staff of arriving appointments and communicate immediate needs between teams.
• Maintain a clean and safe drop-in/waiting area, including opening and closing procedures.
• Monitor outside and waiting areas for disruptive situations, de-escalate, and alert management as needed.
• Ensure parents supervise children appropriately in waiting areas and maintain clear walkways.
• Check and forward voicemail messages to appropriate staff.
• Serve as primary contact for the SF Food Bank, including purchasing and receiving deliveries.
• Coordinate and receive diaper deliveries for the Help a Mother Our Diaper Bank.
• Receive, sort, and distribute mail for staff and clients; coordinate outgoing mail.
• Coordinate with the Development team for volunteer needs and train/supervise volunteers.
• Attend team meetings, staff trainings, and clinical consultations.
• Manage inventory of office and basic needs supplies, and place weekly orders.
• Liaise with building management for maintenance issues.

Requirements

• Fluent English and Spanish required.
• Strong organizational skills with the ability to manage multiple tasks and prioritize.
• Strong de-escalation skills and professional experience in assessing and de-escalating volatile situations.
• Understanding of issues affecting homeless families; work or volunteer experience with homeless populations preferred.
• Ability to interact positively and constructively with diverse populations.
• Outstanding work habits: punctual, reliable, cooperative, and team-oriented.
• Strong computer skills, proficient in Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.
• Able to lift at least 25 pounds for handling deliveries.

Skills

• Organizational skills
• Task management
• Prioritization
• De-escalation
• Interpersonal skills
• Computer proficiency
• Microsoft Suite
• Diversity, Equity, Inclusion, and Belonging

Location

• 37 Grove St, San Francisco

Work Type

• Full time
• Onsite

Experience Level

• Based on experience, languages spoken and education

Education Level

• Based on experience, languages spoken and education

Salary/Compensations

• $30 - $34 per hour

Benefits

• 4 weeks of vacation in the first year, 5 weeks in the following year.
• Paid holidays, sick time, family leave, and time off for education.
• Health, dental, and vision insurance fully covered for employees and dependent children.
• Long term disability and life insurance.
• Retirement contribution: 5% of salary after one year, vesting during years 2-6.
• Membership in OPEIU/Local 29 union.

About the Company

• Compass Family Services is a 100+ year old nonprofit addressing San Francisco's homeless crisis by providing comprehensive support to families.
• The Compass Family Resource Center (CFRC) offers trauma-informed services including parenting education, support groups, case management, childcare, and workforce services.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an equal opportunity employer and actively seek to recruit a diverse workforce.
• Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
• Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
• Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
• Requests for reasonable accommodation apply to all aspects of the hiring process.