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About the Role

As an Ambassador of Vhernier, the Client Advisor will achieve sales targets, develop a strong client database, and provide an exceptional client experience. They will build lasting relationships through storytelling and product knowledge, while also contributing to daily boutique operations and optimizing performance with the team.

Responsibilities

• Consistently achieve or exceed monthly sales targets.
• Work with Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and a welcoming environment.
• Support after-sales clients with solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedule appointments and arrange correspondence.
• Maintain extensive knowledge on industry news and competitive brands.
• Demonstrate knowledge of high jewelry and selling ceremonies.
• Cultivate new and nurture existing client relationships through expert clientelling.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients.
• Consistently follow-up with clients and use CRM tools to build relationships.
• Resolve client issues and escalated matters appropriately.
• Support in-store and off-site events, developing community relationships and exploring potential events to increase brand awareness and customer loyalty.
• Understand and comply with all Maison Policies and Procedures.
• Assist with daily set-up and breakdown of the Boutique and communicate maintenance issues.
• Actively participate in inventory and cycle counts.
• Assist with operational requests from Corporate Team and Italy headquarters.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management.

Requirements

• High School Diploma.
• Luxury Retail or Hospitality experience is preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, Power Point.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self-starter with a Team-Player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Skills

• Sales Achievement
• Client Relationship Management
• Daily Boutique Operations
• Story-telling
• Product Knowledge
• Clientelling
• CRM tools
• Logistics
• Operations

Location

• United States

Work Type

• Full-time

Experience Level

• Preferred Luxury Retail or Hospitality experience

Education Level

• High School Diploma
• College degree preferred

Salary/Compensations

• $28 - $32 per hour
• Salary will be determined based on relevant skills and experience.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont preserves the heritage and identity of each Maison while innovating and designing new products.
• Internal mobility is encouraged for career development within Richemont and its Maisons.
• We encourage curiosity, career ownership, and dreaming big.

Equal Opportunity

• Only candidates selected for further consideration will be contacted.