Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Service Coordinator ensures the smooth operation of the service department and equipment startups, accurately tracks and invoices service calls, and manages administrative tasks like scheduling and customer notification.

Responsibilities

• Coordinate the day-to-day operations of the service technician team, including receiving information, scheduling, and dispatching technicians.
• Review and finalize technician field repair work orders, compile customer updates, and communicate with technicians throughout the day.
• Act as the first point of contact for customers, receive incoming calls, obtain detailed notes, and coordinate with technicians.
• Review service reports from technicians for accuracy and enter follow-up calls into the service call system.
• Coordinate and schedule follow-ups for work orders requiring replacement parts, incomplete service, and ongoing equipment startup projects.
• Collaborate with other departments for seamless service team coordination.
• Provide proposals for material-only/parts sales orders.
• Handle and track purchase orders from service customers.
• Work with technicians to handle quotation requests and produce simple quotes for additional work.
• Generate and coordinate proprietary service contracts.
• Organize and maintain an accurate filing system using Microsoft Office Suite, manage work orders in appropriate systems.

Requirements

• High school diploma or equivalent required, associate's degree preferred.
• At least 5 or more years working in an office environment in an administrative capacity.
• 3+ years of experience in an HVAC Coordinator/dispatch role or a similar administrative position strongly preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to read and interpret complex documents.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Self-starter, ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and ability to learn and work in multiple systems.

Skills

• Microsoft Office Suite
• Communication
• Negotiation
• Interpersonal skills
• Organizational skills
• Attention to detail
• Time management
• Analytical skills
• Problem-solving skills

Location

• Holbrook NY

Work Type

• Exempt

Experience Level

• 5+ years administrative experience
• 3+ years HVAC Coordinator/dispatch experience preferred

Education Level

• High school diploma or equivalent
• Associate's degree preferred

Salary/Compensations

• $80-100k

Benefits

• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with company match
• Short/long-term disability coverage
• Paid time off (PTO)
• Paid holidays
• Employee assistance program (EAP)
• Ongoing training opportunities
• Support for continuing education

About the Company

• Cardinal Controls Systems is a member of the AIR Control Concepts family.

Equal Opportunity

• The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment.
• Employment decisions are based on business needs and qualifications.
• The Company complies with disability laws and provides reasonable accommodations to qualified individuals.