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About the Role

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Bartender provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner, ensuring the guest is having a great time and/or relaxing while at the bar.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Possess strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Exhibit a can-do attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together to create a welcoming environment for guests and an effective, positive workplace.
• Greet guests and give a clear and correct description of food and beverage options.
• Maintain proper and adequate set-up of the bar area.
• Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce.
• Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
• Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
• Attend monthly departmental meetings.
• Input orders into computer and secure accurate payment.
• Receive cash from guests, make change, verify charges, record charges, and ensure vouchers are properly executed to balance all moneys.
• Lock up and store all beverages, food and other equipment items, deposit cash drops and secure bank at end of shift.
• Sanitize and clean in and around the bar area.
• Complete daily inventory prep sheet and other side work.
• Demonstrate knowledge and familiarity of current food and beverage offerings.
• Promote and document orders for drinks.
• Ensure compliance with food safety and handling policies and procedures.
• Assist in maintaining the cleanliness of the restaurant and surrounding areas.
• Demonstrate knowledge of hours and available amenities of the hotel.
• Work effectively and efficiently with the service and kitchen teams.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Knowledge of drink preparation preferred.
• Previous bartender experience preferred.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.
• Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Regularly required to stand for sustained periods of time.
• Regularly required to walk to accomplish tasks.
• Regularly required to make substantial movements of the wrists, hands, and/or fingers.
• Required to lift and carry certain laundry supplies, linens and other items.
• Able to read, write, understand and communicate with others effectively using the English language.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Cleanliness
• Product Consistency
• Quality
• Teamwork
• Communication
• Can Do Attitude
• Collaboration
• Beverage Service
• Mixology
• POS Skills
• Cash Management
• Menu Knowledge
• Food Safety
• Customer Service

Location

• Lexington Hotel, NYC

Work Type

• Full-time

Experience Level

• Preferred experience in hospitality, service, consumer-facing franchise or related field
• Preferred previous bartender experience

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.