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About the Role

The Aftermarket Sales Manager is responsible for managing and procuring service and parts customer accounts. This role involves developing customer relationships, leading a sales team to enhance revenue and profitability, and collaborating with internal management to achieve business objectives.

Responsibilities

• Lead the Outside Parts Sales Team for assigned region at Allegiance Trucks.
• Execute consultative customer contacts designed to achieve financial sales targets.
• Improve customer retention and fixed operations coverage.
• Maintain key internal, customer, and vendor relationships.
• Work in conjunction with locations to increase fixed operations overall customer retention and profitability and identify follow-up or action items.
• Achieve sales objectives by working closely with locations and customers on how to grow fixed operations business.
• Manage, monitor, and train all outside sales staff to be a profitable, productive, and effective sales force in the market area of responsibility.
• Manage sales team with tools such as Elite Extra and Sales-I.
• Provide ongoing training for product knowledge and sales techniques.
• Foster teamwork between outside sales staff and location managers and staff to ensure overall success.
• Lead approximately ten Outside Parts and Service Sales Representatives.
• Manage approximately 750 customer accounts.
• Drive utilization and adoption of CRM and other company tools and reports designed to track and assist team in maximizing sales effectiveness.
• Develop and execute fixed operations, sales and marketing plans to achieve company objectives.
• Identify potential customers and assist them with service and parts needs.
• Develop new strategies to reach markets and new customers.
• Demonstrate good judgement and superior communication skills in working with customers to set achievable expectations and profitable deals.
• Efficiently and effectively deal with customer needs and issues as they arise; determine key issues and resolutions.
• Routinely review existing customers for expanded service and parts opportunities.
• Lead the assigned outside service and parts sales team to execute a sales strategy that fosters goal achievement and scalable success.
• Maintain a current knowledge of the competitive parts and service environment within assigned markets.
• Assist in the marketing of parts and service departments to include specials, promotions, and other marketing.
• Perform other duties as assigned.

Requirements

• A high school diploma and/or GED is required.
• Combination of education, training, or experience that provides the required knowledge, skills and abilities.
• Industry knowledge and experience a must.
• A minimum of three to five years’ experience with heavy-duty truck parts and service in a dealership, fleet, fleet maintenance, or similar environment.
• Three to five years’ experience in sales, preferably outside parts or service sales.
• Possess a high level of knowledge of the parts and service product lines.
• Customer-service oriented; excellent customer service capability and strong communication skills.
• Strong interpersonal skills and ability to collaborate with customers, employees, and all levels of management.
• Exceptional verbal and written communications skills.
• Possess the ability to foster teamwork and develop a high performing sales team.
• Experience with CRM tools and software; comfortable inputting data into IT systems.
• Strong time management and analytical skills are necessary.
• Ability to travel to remote locations.
• Mobility of walking, standing and bending is frequent.
• Employee is frequently required to sit, talk, listen and use vision or corrected vision.
• Employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools or controls; reach with hands and arms and ability to lift 50 pounds occasionally.
• Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Skills

• Sales
• Customer Relationship Management (CRM)
• Communication
• Interpersonal Skills
• Time Management
• Analytical Skills
• Teamwork
• Leadership

Location

• Remote

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• High School Diploma or GED
• College degree preferred

Salary/Compensations

• 70% salary and 30% variable compensation based on growth

Benefits

• Competitive starting pay
• Excellent health benefits including; Medical, Dental and Vision plans
• Complimentary life insurance policy
• Several other voluntary coverage options
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for your continued advancement with additional training

About the Company

• Allegiance Trucks is a leading truck dealership group founded in March 2019, with over 40 locations across ten states.
• We represent top-tier brands like International, Hino, Isuzu, and Ford.
• We are dedicated to service and support for the Northeast's essential trucking community.
• We are a veteran friendly organization.

Equal Opportunity

• As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.