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About the Role

The Floor Staff provides superior guest service in a clean and comfortable environment, representing the theatre consistently with the Company’s mission statement and policies. This role requires a genuine concern for guest satisfaction and may involve serving alcohol, requiring legal age, applicable training, permits, licenses, and background check completion.

Responsibilities

• Maintain regular and consistent attendance.
• Serve alcohol, adhering to all state and local laws, training, permits, and licenses.
• Adhere to all laws and legal obligations regarding alcohol service.
• Demonstrate knowledge of all coupons and ongoing promotions.
• Promote the Regal Crown Club Program.
• Enforce the MPAA rating system.
• Handle all monies and merchandise accurately.
• Operate, prepare, and clean concession equipment.
• Properly utilize concession storerooms.
• Use cleaning materials according to MSDS.
• Execute concession opening, closing, and in-between show procedures.
• Follow all emergency, evacuation, and robbery procedures.
• Utilize excellent sales techniques, including upselling and suggestive selling.
• Follow counterfeit bill procedures.
• Comply with all local, state, and federal food safety laws.
• Adhere to the dress code.
• Ensure guest satisfaction by smiling, greeting, and thanking all guests.
• Maintain accuracy of cash drawers, inventory, and coupons.
• Operate the popper correctly and follow emergency procedures.
• Abide by all federal and state laws regarding breaks and meal periods.
• Complete progress towards cast certification as a cast member and concessionist.
• Read and understand training materials on topics such as sexual harassment and discrimination.

Requirements

• Must be of legal age to serve alcohol if applicable.
• Must complete all applicable training, obtain required permits and licenses, and pass a background check if serving alcohol.
• Possess good public speaking skills.
• Listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy.
• Identify and correct errors in calculations.
• Identify problems, gather relevant data, and note possible causes.
• Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.
• Take action beyond what is necessarily called for.
• Perform under pressure and/or opposition.
• Possess excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities.
• Stand, walk, sit, use hands, reach, talk, or hear frequently.
• Occasionally climb, balance, stoop, kneel, crouch, or crawl.
• Regularly lift up to 60 pounds.
• Possess close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Skills

• Guest service
• Public speaking
• Active listening
• Clear communication
• Mathematical calculation
• Problem-solving
• Decision-making
• Sales techniques
• Upselling
• Suggestive selling
• Time management
• Prioritization

Location

• Onsite

Work Type

• Variable hour
• Part-time fixed
• Part-time regular
• Full-time hourly

Experience Level

• Entry Level

Education Level

• Completion of cast certification program as a cast member and as a concessionist or progress towards completion required.
• Must complete any legally required state or local training and obtain the required certificate.
• Must complete the Regal Responsible Beverage server training on Regal Academy.

Salary/Compensations

• $17.00 per hour

Benefits

• Free movie passes
• Discounted concessions
• 401(k) retirement plan with company match (eligibility at age 21 and after six months of service)

About the Company

• Regal