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About the Role
Empire Life is seeking a Process Improvement Leader to join our Operations team. This role offers the opportunity to join a transforming business, work in a supportive environment that values work-life balance, contribute to impactful projects, and have your voice heard in driving innovation.
Responsibilities
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input.
- Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints.
Requirements
- 1-3 years of experience in areas such as Data Science, Analytics, Visualization & Artificial Intelligence, Process Design & Systems Thinking, Digital Development Programming, Project Management, Product Management or Product Operations, Operations Management, Client Management, Or other relevant fields.
- Strong leadership abilities
- High self-initiative and ownership of projects
- Adaptable and flexible
- Fast learner with excellent critical thinking, listening and problem solving skills
- Data driven mindset
- Excellent communication and collaboration skills
- Customer focused and ability to learn/understand a user journey
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Strategic inquiry/influence and critical thinking
Skills
- Data Science
- Analytics
- Visualization
- Artificial Intelligence
- Process Design
- Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Product Operations
- Operations Management
- Client Management
- Leadership
- Critical Thinking
- Communication
- Collaboration
- Customer Focus
- Technical Proficiency
Location
- Remote - Ontario
- Remote/Hybrid based on your location and proximity to an office
Work Type
- Remote
- Hybrid
Experience Level
- 1-3 years
Education Level
- A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Salary/Compensations
- $75,319 - $124,260
Benefits
- Competitive salaries with annual pay increases
- Annual bonus program
- Access to learning & development programs
- Education/tuition reimbursement (role dependent)
- Comprehensive employer-funded benefits package starting from day one of employment
- Life insurance
- Health and dental
- Generous health account
- Flexible work arrangements
- Annual allotment of personal health days
- Four weeks annual vacation from hire date
- Defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- Cash employee referral program
About the Company
- Empire Life is a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.
- Empire Life is proud to be an equal opportunity employer.
- Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace.
Equal Opportunity
- We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
- We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined.
- Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
- We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process.
- If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you.
- If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.