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About the Role

This entry-level processing role supports the completion of various tasks within the Processing Center, contributing to service targets by managing commercial business requests and ensuring exceptional customer service.

Responsibilities

• Contribute to achieving Processing Center’s service targets.
• Proactively and consistently work through Commercial Business requests from a service queue.
• Maintain organized and efficient work habits.
• Provide exceptional customer service to broker partners and Underwriting teams.
• Support a 'once and done' environment and complete tasks within designated timeframes.
• Work closely with Underwriters and Technical Processing teams, ensuring work is accurately and fully completed.
• Contribute to achieving defined Service Level Agreements and Operating Level Agreements.
• Meet quality and production expectations on a regular basis.
• Perform data entry into policy systems, including manual coding of off-system policies.
• Order required reports on policies.
• Assist with general office and other duties as required.

Requirements

• Completed high school diploma.
• Professional, friendly, and courteous in all interactions.
• Able to prioritize and organize day-to-day tasks, working efficiently.
• Perform well in a busy environment and remain calm under pressure.
• Courteous and positive interactions with team members and Broker partners in all forms of communication.
• Team player adaptable to a changing environment.
• Strong attention to detail, ensuring accuracy on transactions handled.
• Successful clearance of a background check (including criminal checks and leadership references).

Skills

• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Strong computer skills.
• Previous experience in working in case management tools, portals or databases is an asset.

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Entry level
• Any relevant work experience is an asset, but not necessary

Education Level

• High school diploma
• Post-secondary degree or diploma (preferred)
• Willingness to complete a CIP designation (preferred)

Salary/Compensations

• $45,000-$60,400

About the Company

• Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
• Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
• We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
• Bring your true self and be a part of our journey. It’s better here.

Equal Opportunity

• Our inclusive work environment welcomes diversity and supports accessibility.
• If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
• As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.