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About the Role

The Concierge is responsible for providing access and reception services to all visitors and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction. As the primary point of contact for residents, the Concierge champions the resident experience and exceeds resident expectations.

Responsibilities

• Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants.
• Greet visitors, suppliers, and residents.
• Respond to resident requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
• Establish positive working relationships with business owners and suppliers in the area to provide residents with high-quality recommendations.
• Maintain expert knowledge of the surrounding community, its amenities, and services, and provide residents with information about the property and surrounding area.
• Answer, record, and process resident calls, messages, requests, questions, or concerns.
• Update and review shift logs/daily memo books and document pertinent information.
• Maintain amenity booking logs and ensure appropriate contract or form is completed.
• Assist residents with maintenance service requests.
• Assist Leasing staff with organizing resident events.
• Provide residents with suite access in the event of lockouts/lost keys.
• Maintain property notice boards to ensure only updated notices are posted.
• Execute community partnerships and assist in developing partnerships with Yorkville and the downtown Toronto core.
• Develop and maintain a top-tier front of house lobby and amenity space experience.
• Schedule and maintain logs for service elevator and loading dock, conducting inspections before and after resident use.
• Provide building access to contractors and visitors by maintaining contractor logs and managing access devices.
• Issue visitor parking passes in line with visitor parking policies.
• Activate and maintain logs of security access cards, fobs, underground transmitters, and other access devices.
• Maintain Enterphone system and update security system software.
• Act as a liaison between contracted security staff and Property Manager, reporting issues and new directives/policies.
• Manage parcels, delivering packages into designated parcel systems or residents' suites.
• Participate in community and charitable events.
• Assist in the implementation of BGO’s sustainability and engagement programs.
• Embrace and proactively support BGO’s culture of environmental sustainability, and corporate and social responsibility.

Requirements

• 1-2 years of related experience as a residential or hotel concierge.
• Experience in a customer service, residential property management, or hospitality-related role.
• Exceptional and refined oral and written communication and presentation skills.
• Ability to develop and sustain cooperative working relationships with residents, suppliers, and internal staff.
• Ability to maintain confidentiality and absolute discretion with resident and company information.
• Ability to allocate time effectively, work under pressure, and manage tight deadlines.
• Ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes.
• Detail-oriented.
• Advanced skills in Excel, Word, and Outlook.
• Ability to conduct internet research to assist residents with requests.
• A criminal verification check is required for employment.

Skills

• Customer service
• Property management
• Hospitality
• Communication skills
• Relationship building
• Confidentiality
• Time management
• Working under pressure
• Adaptability
• Attention to detail
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Internet research
• Yardi proficiency (asset)

Location

• Gerrard West | Toronto, ON

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Postsecondary education in hospitality (asset)

Salary/Compensations

• $51,000 – $56,000

Benefits

• Eligible BGO employees participate in various incentive compensation plans, based on individual and business performance.
• A broad range of competitive benefits.

About the Company

• BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership.
• BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services.
• BGO is part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life.

Equal Opportunity

• At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.
• BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process.
• If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.