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About the Role

The Operations Associate is an integral part of the Operations team, responsible for assisting customers with account-related inquiries via phone and in-branch to ensure a high-quality customer experience while maintaining strict confidentiality.

Responsibilities

• Handle customer inquiries regarding checking and savings accounts, debit cards, wires, overdrafts, stop payments, account errors, and fraud.
• Process debit card applications and create cards on-site.
• Provide excellent service to internal and external customers while managing difficult situations.
• Maintain knowledge of Deposit Operations reports to provide accurate information.
• Communicate effectively using professional phone etiquette and bank terminology.
• Process prenotes, HSA, stop payments, and other deposit operations reports.
• Manage debit card disputes and fraud cases.
• Maintain productivity and demonstrate initiative to learn new tasks and improve departmental efficiencies.

Requirements

• High School Graduate or GED equivalent.
• Extremely organized and methodical approach to work.
• Ability to hear and communicate orally with customers and staff.
• Ability to perform daily physical activities including walking, standing, sitting, stooping, bending, pushing, and pulling.
• Ability to read reports and operate computer systems.
• Ability to lift 20-30 pounds occasionally.

Skills

• Interpersonal relationship skills.
• Effective listening.
• Communication abilities.
• Phone etiquette.
• Bank terminology knowledge.

Education Level

• High School Graduate or GED equivalent

About the Company

• Adirondack Trust

Equal Opportunity

• Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.