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About the Role

The Territory Supervisor (TS) is a part-time position responsible for supervising a group of Retail Merchandisers within a specific geography. Retail Merchandisers maintain card departments and outposts for both every day and seasonal products. In addition, they participate in installation activities which include building Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels.

Responsibilities

Perform supervisory overview and assistance with service work in Hallmark departments of various retail stores.
Supervise a team of 5-10 Retail Merchandisers, ensuring well-maintained departments and timely execution of everyday and seasonal programs.
Document and manage performance with manager feedback and input.
Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, retail merchandisers and/or your manager.
Prepare, direct and follow-up on minor installations involving resetting product, building fixtures and merchandising product.
Lead or participate in major installations when business exceptions require additional support.
Motivate both in-person and remote teams.
Follow through on commitments and lead by example in applying Hallmark’s best practices.
Manage and lead others through change.
Delegate tasks when needed.
Demonstrate strong problem-solving skills.
Manage time efficiently.
Handle administrative duties.
Build and maintain strong customer relationships.

Requirements

At least 18 years of age.
Able to read, understand and communicate in English.
Able to operate a digital hand-held device to open and read documents and interpret information.
Access to a Wi-Fi network and the internet.
Access to consistent transportation to travel to and between assigned stores as scheduled.
Flexibility to work a changing work schedule that may include an occasional evening or weekend.
Required to work the week before and the week after major holidays.
Must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion.
Required to kneel, squat, walk, and stand throughout your workday.
May be required to climb stairs and step ladders.
Must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.
Accepted file types are DOCX and PDF.
Will hire only individuals lawfully authorized to work in the United States.
Does not generally provide sponsorship for employment.
Employment is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check.

Skills

Supervisory skills
Team management
Performance management
Problem-solving
Organization
Time management
Customer relationship building
Communication

Location

Specific geography

Work Type

Part-Time
Variable schedule

Experience Level

Experience depending on skills

Salary/Compensations

$18.00 to $20.00 per hour

Benefits

Paid training (live, hands-on instruction and virtual classroom training)
Voluntary benefits (medical, dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage)
Annual pay increases

About the Company

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most.
Building the next century of connection by blending the warmth of in-store experiences with the ease of digital innovation.
Looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds.
Culture is rooted in care and inclusion.
Celebrate diverse perspectives and actively seek out new voices.

Equal Opportunity

All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.
Principals only please.