Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full-cycle talent management: hiring, onboarding, coaching, and performance
• Build a high-performance, accountability-driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews
• Oversee day-to-day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control
• Set and uphold 5-Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high-level customer concerns
• Monitor feedback and continuously improve the guest experience
• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet-related businesses
• Lead marketing initiatives to drive awareness and growth
• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

Requirements

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high-volume, service-driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem-solving, and decision-making skills
• Sales-oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

Work Type

• Full-Time

Experience Level

• 3-4+ years of management experience

Benefits

• 401(k)
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks

About the Company

• At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners.
• Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.
• This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.