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About the Role
The Bilingual Enrollment Specialist (Floater) is part of a team that enrolls community members in affordable health insurance plans. This is a temporary, seasonal, grant-funded position supporting the Health Coverage Program during Open Enrollment.
Responsibilities
- Provide on-site client assistance and support in person and by phone
- Help clients accurately enroll in Marketplace health insurance, including available Premium Assistance Programs, Advanced Premium Tax Credits, and Qualified Health Plan options
- Educate clients on the Marketplace application, health coverage terminology, and plan options
- Effectively use email, Healthcare.gov, REDCap, RingCentral, and other technological systems
- Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
- Protect client confidentiality and PII/PHI in compliance with HIPAA policies
- Provide coverage at Prosper North or Prosper South locations based on operational and staffing needs
- Float between the Enrollment Specialist and Health Coverage Client Support teams as needed, including answering phone and email inquiries, scheduling appointments, and providing general client support
- Other duties as assigned
Requirements
- Bilingual in English and Spanish and/or Arabic, Hindi, Pashto required
- Strong customer service skills
- Ability to provide empathetic, trauma-informed services
- Ability to be flexible, learn quickly, and multi-task
- Accurate, efficient, and detail-oriented
- Proficiency using standard office computer programs and databases
- Comfortable working in a fast-paced environment
- Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity
Skills
- Customer service
- Microsoft Office Suite
- Databases
- REDCap
- RingCentral
- Healthcare.gov
Location
- Austin, TX (Prosper South: 2900 S IH-35 Frontage Rd, Austin 78704)
- Austin, TX (Prosper North: 601 W Braker Ln, Austin 78753)
Work Type
- Full-time
- On-site
- Temporary
- Seasonal
Salary/Compensations
- $20.00 per hour
Benefits
- Employer-paid health benefits
- 401(k) investment opportunity
- Employee Assistance Program
- Paid vacation
- Paid holiday
- Paid sick time
About the Company
- The Prosper Centers' mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
- Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace—improving access to preventive care, protecting against medical debt, and supporting overall well-being.
- Foundation Communities provides an excellent benefits package.
Equal Opportunity
- Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
- In compliance with Foundation Communities’ duty to provide and maintain a workplace that is free of known hazards, Foundation Communities is requiring all employees to be fully vaccinated against COVID-19 unless they request and receive a reasonable accommodation.