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About the Role

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules year-round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities

Spend the majority of your time on the sales floor coaching and modeling Wow customer service.
Help train and oversee the daily work activity of team members in one or more departments.
Provide outstanding customer service to the academic and co-curricular community.
Help enforce loss prevention procedures.
Ensure that your area of responsibility is maintained, properly merchandised, and the store is operationally sound.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalating problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Perform routine housekeeping including dusting, mopping, window cleaning, vacuuming, and trash removal.

Requirements

Candidates must be a minimum of 18 years of age.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Skills

Outstanding customer service skills
Basic reading skills
Basic writing skills
Basic accounting skills
Excellent communication skills
Strong interpersonal skills
Problem solving skills

Location

Nationwide

Work Type

Part-time
Varying or set schedules on a weekly basis year round

Experience Level

2+ years’ experience in a retail setting preferred

Education Level

High school diploma/GED preferred

Benefits

Daily Pay earned wage access
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits

About the Company

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.
We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.
Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Equal Opportunity

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.