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About the Role

Heidi is building an AI Care Partner that works alongside clinicians to make healthcare more continuous and human. This role involves owning and closing Mid-Market opportunities within the US healthcare market, driving full-cycle sales processes, and collaborating with internal teams to ensure customer success.

Responsibilities

• Own and close a defined book of Mid-Market opportunities across the US healthcare market
• Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals
• Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue
• Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points
• Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI
• Deliver sharp, compelling product demos and presentations tailored to specific customer use cases
• Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals
• Navigate procurement, legal, and security conversations with confidence and precision
• Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs
• Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market

Requirements

• A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets
• Intellectually sharp, coachable, and relentlessly driven to improve their craft
• Comfortable selling into ambiguity and earning wins the hard way
• Motivated by ownership, leverage, and long-term upside rather than short-term comfort
• A clear, credible communicator who can earn trust with clinicians, operators, and executives
• Experience selling software is preferred
• Healthcare or SaaS experience is helpful but not required
• Attitude, work ethic, and learning velocity matter more than years on a resume

Skills

• Sales
• Full-cycle sales
• Discovery
• Product demos
• Pipeline management
• Communication
• Negotiation

Location

• New York

Work Type

• In-person
• Full-time

Experience Level

• Mid-Market

Benefits

• Healthcare
• Dental
• Vision
• 401k with 3% match
• Personal development budget of $500 per annum
• Shares (equity) in the company

About the Company

• Healthcare needs a better rhythm: one that keeps care continuous and deeply human.
• Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
• We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
• In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries.
• Today, more than two million patient visits each week are powered by Heidi worldwide.
• Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
• We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
• Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
• We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
• Honest feedback, steady support, and shared growth keep our teams improving together.

Equal Opportunity

• Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.