Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Responsible for handling and dispatching all mail, packages, and interoffice correspondence. May also involve copy center activities, reception, hospitality, and other assigned duties.

Responsibilities

• Ensure total customer satisfaction through understanding customer expectations, proactive problem identification/resolution, and relationship building.
• Receive, sort, and deliver all incoming mail and packages within established time frames.
• Wrap, seal, weigh, affix postage, and dispatch all outgoing mail/packages according to postal regulations.
• Prepare and process outgoing overnight items (e.g., Federal Express, UPS) to meet deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items, reviewing for accuracy and completeness.
• Organize and distribute supplies to employees, verifying and logging orders upon delivery.
• Monitor inventory of copy supplies, stock paper, and toner, maintaining a neat supply area.
• Handle items for distribution to employees, affiliates, and dealers.
• Estimate runtime for photocopy jobs, check copies for quality and accuracy, and produce bound copies when requested.
• Perform minor maintenance on photocopy machines, including solving paper jams, placing service calls, and routine cleanings.
• Operate facsimile machines, sending and receiving faxes, and maintaining accurate logs.
• Input facsimile data into the computer for client charge back where appropriate.
• Generate activity and confirmation reports for facsimiles.
• Prepare monthly production and volume reports for productivity measurement and billing.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• Set up and maintain kitchen areas and conference rooms, order food, and make coffee.
• Provide reception work, including answering telephones, taking messages, and greeting visitors.
• Move boxes, supplies, or furniture, and replace light bulbs.
• Perform document scanning.
• Prepare outgoing items for shipping.
• Learn new features and functionalities of copying machines, faxes, scanning, and shipping equipment.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• 2-5 years of experience in a mailroom or professional office environment.
• Knowledge of metering, weighting, logging, and other shipping procedures.
• Proficiency in computer skills preferred.
• Ability to perform routine and complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.).
• Excellent customer service, professional attitude, and appearance.
• Ability to work overtime and meet deadlines.
• Requires regular twisting, turning, squatting, bending, reaching, lifting, and prolonged periods of sitting, standing, or walking.
• May regularly lift and carry up to 20 lbs and move over 50 lbs (e.g., push mail cart).
• May occasionally lift up to 50 lbs.
• Frequent use of hand and foot controls.
• May occasionally need to climb stairs.

Skills

• Customer service
• Mail handling
• Package handling
• Interoffice correspondence
• Copy center operations
• Reception
• Hospitality
• Postal regulations
• Overnight shipping (Federal Express, UPS)
• Logging and tracking
• Inventory management
• Photocopying
• Fax operation
• Computer skills
• Equipment operation (fax, scanner, metering, stamping, tracking systems, photocopying)
• Professional attitude
• Time management

Experience Level

• 2-5 years

Education Level

• High school diploma or equivalent

Benefits

• Competitive pay
• Benefits
• Comprehensive training and development programs
• Employee discounts on entertainment, products, and services nationwide

About the Company

• A company focused on creating a positive work and client environment.