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About the Role
Air Canada is seeking passionate individuals to join their team, contributing to the leading edge of passenger aviation. This role involves managing diverse passenger interactions with empathy and professionalism, adapting to complex policies, and thriving in a fast-paced, flexible environment.
Responsibilities
- Deliver outstanding customer service throughout the travel journey.
- Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim.
- Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents.
- Provide information and make reservations, including guidance on Customs and Immigration requirements.
- Coordinate boarding procedures and operate loading bridges in compliance with safety protocols.
- Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution.
- Support VIP passengers, including First-Class lounge services and check-in assistance.
- Update passenger records in the system (PSS) to ensure accurate processing.
- Make and document operational decisions in the absence of supervisory staff.
- Uphold company standards, including professional appearance and conduct.
Requirements
- Ability to lift seventy (70) lbs unaided.
- Ability to stand for extended period of time.
- Ability to use tact, good judgement and initiative.
- Capable of expressing self in a clear and pleasant manner.
- Ability to work under pressure with a minimum of supervision.
- Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training.
- Adhere to Air Canada's uniform guide and grooming standards.
- Ability to meet Air Canada medical standards through a medical examination.
- Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge.
- Non-citizens with Employment Authorization Documents (EADs) may not be eligible to obtain a Customs seal. Please consult U.S. Customs and Border Protection website for eligibility information.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays.
- Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
- Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Skills
- Customer service
- Communication
- Adaptability
- Problem-solving
- Teamwork
Location
- New York, NY, United States
Work Type
- On site
- Shift work
- 24/7 operational environment
Salary/Compensations
- $22.85/hour
Benefits
- Pension program
- Employee Share Ownership Program
- Profit Sharing
- Health, dental, and life insurance for you and your family
- Air Canada’s recognition program (Shine)
- Generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service
- Standby travel
- Hotel & car rental discounts
- Air Canada Vacation discounts
About the Company
- Air Canada is an iconic Canadian symbol.
- The company is at the leading edge of passenger aviation.
Equal Opportunity
- Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
- As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.