Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The BCIT Student Computing Services Supervisor oversees front desk operations and student employees (ACEs), managing student support, training logistics, and lab supplies. This role also assists with incident resolution and event support.
Responsibilities
- Supervise ACE Student Employees
- Review Student Computing voicemail and incident management
- Provide user support for walk-ins, phone, and email/self-service for students, faculty, and staff
- Perform password resets, check student account status, and field questions from student employees
- Monitor labs and printing for reported issues in on-campus computer labs during evening hours
- Provide supplementary support for IT Support Coordinator in evening hours
- Maintain continuous communication with IT Support Coordinator
- Monitor Student ACE Schedules & coverage requests
- Assist AD of Student Support Services with event support & coordination
- Serve as an escalation point for student support issues
Requirements
- Ability to complete assigned tasks with precision and accuracy
- Ability to interact positively and appropriately with a wide variety of users
- Excellent verbal and written communication skills
- Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs as needed
- Ability to bend, stretch, and crouch for prolonged periods
- College degree with minimum 1 year of experience in customer service and/or supervisor role
- Some desktop computer setup/support and training preferred
- Familiarity with Windows and macOS
- Familiarity with common user software environments (e.g., GMail, Microsoft Office, web browsers, email applications, etc.)
- Experience with leadership roles and/or demonstrated ability to lead and supervise others
- Technical and organizational maturity to determine when to contact full-time staff in case of serious system outages
Skills
- Customer service
- Supervision
- Desktop computer setup/support
- Windows
- macOS
- GMail
- Microsoft Office
- Web browsers
- Email applications
- Leadership
- Technical maturity
- Organizational maturity
Location
- On-campus
Work Type
- Full-time
Experience Level
- 1 year of experience in customer service and/or supervisor role
Education Level
- College degree
Salary/Compensations
- $25/hour
About the Company
- Barnard is an intellectually stimulating, diverse college community of approximately 800 full- and part-time faculty and staff dedicated to providing an extraordinary educational environment for our 2,600 students.
- The Office of Human Resources is here to provide clear and accurate information and the best possible service.