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About the Role

Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services. Responsible for compliance with mortuary, health, and vital statistics regulations.

Responsibilities

• Receives or initiates contact with deceased next of kin, obtains or confirms deceased and family contact information, and schedules arrangement appointments.
• Performs removals or transfers adhering to company standards and processes, and cares for the deceased respectfully.
• Updates removal status in proprietary software.
• Greets next of kin and escorts them to the meeting space.
• Initiates and facilitates Arrangements Conference, assessing needs and summarizing desired outcomes.
• Discusses available life insurance and benefits, such as Veteran.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangement Conference to Funeral Services Counselor/Advisor for presentation of cemetery property and merchandise options, pricing, and contract completion.
• May perform Funeral Services Advisor/Counselor responsibilities in their absence.
• Reviews and authorizes merchandise and service contract revisions.
• Confirms authorization to proceed with service Arrangements.
• Presides as Master of Ceremonies for visitation, funeral, or graveside services.
• Is present for graveside services included in the purchase agreement.
• Is present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies personal belongings are removed prior to burial.
• Visually inspects deceased, adjusts casket dressing, attire or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements against contractual arrangements and next of kin expectations, initiating corrective action as appropriate.
• May provide instruction or guidance to services team members.
• Interacts with the family to fulfill death care requests.
• Obtains leads for pre-need services while interacting with family and guests.
• Performs event planning responsibilities including resource planning and ordering of music, flowers, or catering.
• Produces MeM products, which may include scanning photos, ordering memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
• Prepares event room, including set-up of chairs, tables, flowers, guest books, and décor.
• Post event, cleans event space, stores items properly, identifies property in need of repair, and delivers family memorabilia.
• May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent and promote the location or market.
• Works under general guidance, applying licensure to business environment and complying with regulations, policies, and procedures.
• Collaborates with peers or manager for assistance and guidance.
• Exhibits accountability for behaviors.
• Ensures compliance with local, state, and federal regulations.
• Takes initiative to discuss assignments, expectations, priorities, and deadlines, and seeks guidance and coaching from manager.
• Notifies manager when workload is light and volunteers for additional work.
• Adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Performs additional responsibilities as requested or assigned.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.

Skills

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Positive attitude, drive to continually advance understanding of the industry and business, and highly self-motivated.
• Ability to build professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient using databases in automated processes.
• Proficient MS Office skills.

Location

• US-TX - Austin

Work Type

• Full-time

Experience Level

• Industry experience is preferred.

Education Level

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.

About the Company

• We are a company committed to supporting families at difficult times.
• We are passionate about the work we do and invested in the well-being of the families we serve.
• The Dignity Memorial name is a symbol of trust and a mark of excellence.
• As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
• "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity

• Equal Opportunity Employer, M/F/D/V
• SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
• On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.