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About the Role

The Operations Manager (OPM) directs all operations, middle managers, personnel, and equipment, and is responsible for the master schedule. This role serves as a central point of communication between operations and sales teams, ensuring smooth service delivery and fulfillment.

Responsibilities

• Manages and supports service delivery and fulfillment operations
• Supports sales team with proactive communication and updates
• Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites
• Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs
• Focuses on exterior services such as landscape management, facility repair and maintenance services
• Keeps master scheduling tools updated
• Updates fleet and local item library with current data
• Manages fulfillment systems and production calendars
• Coordinates master schedules and provides operational schedules to Account Executives and Production Managers
• Ensures fleet needs are level-set against production requirements and communicates fleet needs to the DOO
• Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet
• Manages fleet inventory systems
• Manages designated 5s Leader
• Manages all Field Supervisors and Production Managers
• Creates incident reports and compiles information for accidents or close calls
• Drives the ECF Egress and ECF Ingress standards
• Responsible for purchasing goods, services, and materials in line with job budget
• Completes internal documentation related to purchasing procedures
• Manages job budget of hours and materials with Production Managers and Field Supervisors
• Approves expense reports weekly for subordinates
• Approves payroll weekly for field staff
• Approves purchasing requisitions weekly for subordinates
• Assists in AR matters if directed by DOO
• Coordinates with clients and Account Executive to ensure customer satisfaction
• Participates in customer service-related activities
• Participates in recruiting, hiring process, and team member development
• Ensures new hires complete orientation per policy
• Ensures team members obey safety, quality, and excellence rules and guidelines
• Maintains adequate staff to meet production needs
• Administers appropriate disciplinary protocols for subordinates
• Responsible for all uniforms and assigned company purchased tools and equipment to subordinates
• Supports Account Executives and Project Managers with estimating processes and proposal development
• Seeks and obtains referrals for additional work opportunities
• Manages post-sale quality control, establishing and maintaining quality and warranty programs
• Ensures assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites meet corporate standards
• Conducts training on etiquette, behavior, and professional standards for subordinates
• Ensures personnel observe safety standards during working hours and at job sites

Requirements

• Proficiency in English is required
• Must occasionally lift and/or move up to 60 pounds
• Long working hours are required for emergency, urgent response, or winter weather storm management operations
• May be exposed to wet/humid conditions, moving mechanical parts, fumes/airborne particles, toxic/caustic chemicals, and outside weather conditions
• May be required to travel to other offices for training
• May not use illicit drugs or prescribed pharmaceuticals that impact job safety
• Must be able to pass security background checks
• Must have and hold a valid driver’s license free of points from traffic violations and/or accidents

Skills

• Written and oral communication skills
• Ability to read and interpret data, information, and documents
• Ability to observe and respond to people and situations
• Ability to learn and apply new information or skills
• Ability to work under deadlines
• Interpersonal skills
• Fleet management
• Purchasing
• Budget management
• Staff management
• Quality control
• Safety management

Location

• Allentown Service Center

Work Type

• Full-time

Experience Level

• Manager

About the Company

• ECF operates in several high-security environments.