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About the Role

The Restaurant Supervisor II supports the General Manager in daily restaurant operations and directs operations in the GM's absence. This role maximizes the restaurant's culture and guest experience while enforcing company and government policies.

Responsibilities

• Assist the General Manager with daily tasks and operations.
• Ensure excellent customer service and operational goals are consistently above standard.
• Maintain Ops Scorecard goals: Dissatisfaction – 5%, Accuracy – 4%, WingYOU – 95%, QSC - 5 Star.
• Address all SMG customer cases within 24 hours.
• Maintain a "guest-first" culture.
• Work varying shifts.
• Ensure Team Members are compliant with company standards and drive positive engagement and retention.
• Achieve and maintain operational excellence while ensuring company procedures are followed.
• Ensure all Team Members are fully trained in their positions.
• Maintain 5-Star QSC status by correcting Corporate QSC issues immediately.
• Conduct weekly QSC Self-Evaluations and correct all issues.
• Maintain office supplies to par levels.
• Assist in completing monthly inventory counts.
• Follow all cash management and cash handling policies.
• Monitor paid outs, voids, and refunds during shifts.
• Control food costs for the restaurant.
• Properly manage product ordering, submit QA tickets, and accurately complete inventory counts.
• Ensure employee meals are appropriately utilized and monitored.
• Assist in keeping the restaurant fully staffed and minimize turnover.
• Assist in interviewing potential employees.
• Delegate work duties to Team Members by conducting pre-shift huddles.
• Complete Zenput tasks/forms fully and at appropriate times.
• Ensure the restaurant is always safe for customers and employees, including food safety, personal safety, and cleanliness.
• Complete the Time and Temperature log as needed and verify all dates.
• Remain professional when on company property and communicating with guests, team members, leadership, and office personnel.
• Act as a problem solver.
• Expedite when working without another Supervisor.
• Lift up to 50-pound boxes.
• Work a maximum of 40 hours per week, unless approved by Area Coach.

Requirements

• Must be able to lift up to 50-pound boxes.
• Works a maximum of 40 hours per week, unless approved by Area Coach.
• Restaurant location is subject to change based on business needs.
• All items are subject to change as business calls for it or as changes happen in the company.

Skills

• Customer service
• Operational excellence
• Team management
• Problem-solving
• Cash handling
• Inventory management
• Food safety
• Personal safety
• Cleanliness

Location

• Specific market (subject to change)

Work Type

• Full-time

Experience Level

• Supervisor

About the Company

• To satisfy each and every guest that comes to our restaurant by delivering superior service in a clean restaurant with the highest quality food possible.