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About the Role

Play a crucial role in enhancing operational efficiency and continuous improvement within the Order to Cash (OTC) process. Focus on analyzing lifecycle processes to identify bottlenecks and operational risks, developing solutions that enhance efficiency, consistency, and scalability for both internal teams and external customers.

Responsibilities

• Analyze current lifecycle processes to identify bottlenecks and operational risks, develop and implement solutions to improve efficiency, consistency, and scalability.
• Ensure successful product launches by developing operational readiness plans aligned with Sales go-to-market strategies.
• Identify and address operational gaps during new product introductions and pilot programs to ensure a seamless customer experience.
• Manage exceptions with limited fallout, create repeatable workflows for one-off problems, and track issues to identify automation opportunities.
• Develop parameters for OTC Elite Support, focusing on customer success and cross-functional collaboration.
• Lead cross-functional alignment to ensure OTC processes meet both business and customer needs.
• Manage day-to-day contract and subscription operations, including resolving discrepancies and urgent issues related to onboarding and billing.
• Serve as a Subject Matter Expert in CPQ, My Subscriptions, Artemis, Oracle, and SharePoint workflows.
• Build reporting packages for monthly delivery to Finance and business leaders, offering insights into subscription sales trends.
• Support manual subscription billing and respond to ad hoc requests from customers.

Requirements

• 3+ years of experience in eCommerce, SaaS, and/or OTC roles.
• Advanced user of MS Excel, proficient in MS Word and PowerPoint.
• Experience using ERP tools extensively.
• Bachelor's degree in a relevant field.

Skills

• eCommerce
• SaaS
• OTC
• MS Excel
• MS Word
• MS PowerPoint
• ERP tools
• CPQ
• My Subscriptions
• Artemis
• Oracle
• SharePoint
• Lean Six Sigma
• Continuous Improvement methodologies
• Oracle ERP

Location

• Austin, TX

Work Type

• Hybrid
• Contract to Hire

Experience Level

• 3+ years

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• $29.00 - $31.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.