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About the Role

The Order Entry Specialist provides outstanding service to customers by accurately processing orders, responding to email inquiries, and supporting a smooth and efficient customer buying experience. This role focuses heavily on computer-based order entry and email communication, while collaborating closely with showroom, warehouse, and sales teams to ensure timely product delivery and effective after-sale service.

Responsibilities

Provide exceptional customer service by responding promptly and professionally to customer inquiries, primarily via email and order desk interactions.
Accurately enter customer orders into the company’s computerized order processing system and interpret system information to support customers and internal teams.
Use effective time management techniques to complete assigned tasks within specified deadlines while balancing ongoing projects with immediate order desk demands.
Ask clarifying questions and seek additional information when order details or instructions are unclear to avoid errors and misunderstandings.
Maintain an in-depth awareness of branch operations and understand how different departments, including showroom, warehouse, and slab sales, work together.
Collaborate seamlessly with showroom, warehouse, and slab sales personnel to support a smooth customer experience from order placement through delivery.
Ensure that all commitments made to customers and coworkers are realistic, achievable, and honored, avoiding promises that cannot be kept.
Demonstrate a strong team-oriented mindset by working cooperatively with colleagues and participating in special events such as inventory counts and parking lot sales when needed.
Stay current on competitors and their products to better assist customers with product comparisons and recommendations.
Maintain proficiency in company computer applications and internal hardware systems (such as Profit21), and apply this knowledge to daily work.
Keep up to date on new products, discontinued items, products with supply issues, and out-of-stock items, and introduce customers to suitable alternatives when necessary to minimize inconvenience.
Engage in active listening with customers and coworkers to fully understand issues and concerns, and apply sound problem-solving techniques to reach effective solutions.
Calculate figures and amounts such as discounts, interest, and area, and apply basic algebra concepts when needed for quotes, orders, and customer questions.
Manage time effectively by prioritizing multiple tasks, orders, and emails, ensuring that high-priority and time-sensitive requests are handled appropriately.
Use Microsoft Office and Excel for data entry, tracking information, and supporting inventory, purchase orders, and logistics-related tasks as needed.
Support order fulfillment, inventory, purchase orders, freight, and logistics processes by entering accurate data and coordinating information with relevant teams.
Seek new information by reading trade publications and other relevant sources to maintain product and industry knowledge.
Complete assigned tasks to the best of your ability, maintaining accuracy, efficiency, and attention to detail in all aspects of the role.
Demonstrate a positive, customer-first attitude and reliability in attendance and performance, contributing to a supportive and professional team environment.

Requirements

At least 2 years of experience in computer-based order entry and email customer service.
Strong customer service orientation with a focus on delivering an outstanding experience and exceeding customer expectations.
High level of computer savvy, including accurate and efficient data entry using a keyboard and mouse within a Microsoft Windows environment.
Proficiency with Microsoft Office, including Excel, for data entry and basic reporting tasks.
Ability to learn and use internal computer systems such as Profit21, with training provided.
Strong numerical skills and comfort working with figures, including the ability to calculate discounts, interest, and area, and apply basic algebra concepts.
Effective time management skills with the ability to prioritize multiple tasks and balance ongoing projects with immediate order desk demands.
Ability to define problems, collect data, establish facts, and draw valid conclusions using sound problem-solving techniques.
Capacity to interpret a variety of technical instructions in written or diagram form and work with both abstract and concrete variables.
Demonstrated ability to work well under pressure while managing a high volume of orders, emails, and customer interactions.
Willingness and ability to work in a collaborative team environment and maintain positive working relationships with coworkers.
Strong attention to detail and commitment to accuracy in order entry and documentation.
Positive attitude, reliability, and a customer-first mentality.

Skills

Computer-based order entry
Email customer service
Customer service
Data entry
Microsoft Windows environment
Microsoft Office
Excel
Profit21
Numerical skills
Time management
Problem-solving
Attention to detail
Freight
LTL shipments
Deliveries
Logistics
Spanish
Upscale retail floor customer service
Server in a customer-facing environment
Tile industry
Interior design industry
Inventory
Purchase orders
Order fulfillment
Freight coordination

Location

Austin, TX

Work Type

Onsite
Contract to Hire

Experience Level

2 years of experience in computer-based order entry and email customer service

Salary/Compensations

$19.00 - $20.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.