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About the Role

The Bell Attendant is responsible for providing warm, attentive, and efficient service to all guests, ensuring a smooth arrival and departure experience. This role involves assisting with luggage, responding to guest requests, and informing guests about hotel facilities.

Responsibilities

• Greet all guests in the lobby in a warm, professional manner; make them feel welcome and anticipate their needs before they arise.
• Assist guests with all luggage, packages, and personal belongings during arrival, departure, and throughout their stay.
• Respond promptly and courteously to any guest requests, questions, or concerns, and follow up to ensure satisfaction.
• Recognize all returning and VIP guests and warmly welcome them back.
• Escort all guests checking in to their accommodations in accordance with hotel procedures.
• Inform guests about guest room features, hotel facilities, services, and emergency procedures.
• Make deliveries to guest rooms (e.g., packages, amenities, messages) as instructed.
• Safely store, label, and retrieve luggage and other items for guests.
• Assist guests with transportation needs, including arranging taxis, rideshares, and providing directions.
• Support guests with disabilities by offering appropriate assistance in accordance with hotel standards and guest preferences.

Requirements

• Ability to work flexible shifts, including weekends and holidays, with reliable and regular attendance.
• General knowledge of basic customer service principles; fluent in oral and written English.
• Knowledge of local establishments, attractions, businesses, and the surrounding community.
• Strong verbal communication skills and ability to understand and follow verbal instructions.
• Ability to use tact, discretion, and good judgment when dealing with a variety of guest situations or service issues.
• Regularly required to bend, push, pull, stand, walk, talk, and hear, including standing for long periods.
• Must be able to grasp handles, carry bundles, and lift packages.
• Must be able to continually lift and carry up to 65 lbs. throughout the hotel during the majority of the shift.
• Physically strenuous role involving prolonged standing, walking, climbing stairs, and exposure to outdoor elements (primarily an outdoor position).
• Must be able to see objects and people at a distance.
• Frequently required to use hands to finger, handle, or feel objects, including telephones and luggage.
• Long hours may be required, including weekends and holidays.
• Medium work: exerting up to 70 lbs. of force occasionally and up to 30 lbs. of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Skills

• Customer service
• Verbal communication
• Attention to detail
• Problem-solving

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalent

About the Company

• Beacon Grand is a luxury hotel in Union Square, San Francisco, known for its thoughtful restoration, inspired design, and commitment to hospitality excellence.
• The hotel blends storied heritage with contemporary style, offering reimagined guestrooms, celebrated dining venues, and vibrant social spaces.
• Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion.

Equal Opportunity

• Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws.