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About the Role

The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue’s mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.

Responsibilities

Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
Build and maintain strong partnerships across internal teams and external stakeholders.
Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement.
Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
Ensure compliance with safety, regulatory, and company standards across all operational activities.
Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
Other Duties as assigned

Requirements

High School diploma or General Education Diploma (GED)
Five (5) years of airline industry contract experience, finance and/or airport experience
Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
Ability to communicate clearly, concisely, logically and coherently; both verbally and in writing
Able to adapt to a changing environment
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must be able to acquire and maintain a United States Customs Clearance
Available for moderate overnight travel (30%)
Currently in possession of a valid passport or equivalent travel in and out of the United States
Able to work flexible hours and be on call for emergency response on short notice
Must pass pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Skills

Project management
Quality Management
Quantitative analysis
Business partner contract management and negotiation
Customer service

Location

JFK Airport

Work Type

Full-time
Onsite

Experience Level

3 years leadership experience
5 years airline industry experience
3 years project management experience
3 years quality management experience
3 years quantitative analysis experience
3 years business partner contract management and negotiation experience
3 years customer service experience

Education Level

High School diploma or GED
Bachelor's degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.

Salary/Compensations

$115,000.00 - $158,000.00 per year

Benefits

Performance bonuses
Restricted stock units
Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue's mission and values
JetBlue culture: Safety, Caring, Integrity, Passion and Fun.

Equal Opportunity

Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives.