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About the Role
Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Requirements
- Minimum 2 years of experience as a veterinary receptionist
- Experience with veterinary practice management software; Cornerstone preferred
- Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Skills
- Veterinary practice management software
- Appointment scheduling
- Multi-line phone management
- Medical records management
- Payment processing
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
Location
- Clinton Hill
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $20.00-$25.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Pure Paws Veterinary Care of Clinton Hill is a modern, full-service animal hospital proudly serving the Brooklyn community.
- We offer personalized, high-quality care through comprehensive wellness services, dentistry, advanced diagnostics, and surgery.
- Our team takes a whole-pet approach, creating customized care plans to support each pet’s health and happiness.