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About the Role

A successful Business Transformation Manager serves as a trusted advisor to senior leadership, bringing a structured problem-solving approach to ambiguous, high-priority challenges and translating strategic objectives into actionable, measurable roadmaps. Operating in highly matrixed organizations, they expertly drive alignment across diverse, cross-functional stakeholders—including Product, Technology, Sales, Operations, and Finance—by influencing teams without direct authority and proactively resolving risks, dependencies, and execution barriers. From concept through execution, they lead complex initiatives by designing scalable operating models and process improvements, facilitating executive workshops, and building leadership-ready business cases. Ultimately, they ensure long-term value realization by overseeing pilot programs through to full operationalization, establishing rigorous KPI frameworks to track business impact, and coaching junior team members to ensure quality execution at every stage.

Responsibilities

Design scalable operating models and process improvements.
Facilitate executive workshops.
Build leadership-ready business cases.
Oversee pilot programs through to full operationalization.
Establish rigorous KPI frameworks to track business impact.
Coach junior team members to ensure quality execution.

Requirements

Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or a related field.
Proven track record managing large, cross-functional initiatives with multiple stakeholders and competing priorities.
Demonstrated ability to influence senior leaders and drive alignment across organizations without direct reporting authority.
Strong executive communication skills, including development of presentations for Vice Presidents, Senior Vice Presidents, and executive leadership teams.
Experience translating ambiguous business problems into structured recommendations and execution plans.
Strong analytical and financial acumen with experience leveraging data to support decision-making.
Excellent project management skills with experience managing timelines, dependencies, risks, and executive reporting.
Ability to operate independently in a fast-paced environment while maintaining strong attention to detail.

Skills

Consulting firm experience (McKinsey, Bain, BCG, Accenture Strategy, Deloitte, PwC, EY, KPMG) or equivalent internal strategy/transformation organization.
Enterprise transformation experience.
Digital modernization experience.
AI initiatives experience.
Customer experience programs experience.
Operating model redesign experience.
Payments industry background.
Fintech industry background.
Merchant acquiring industry background.
Financial services industry background.
Software industry background.
Technology-enabled services industry background.
Executive storytelling expertise.
Board-level presentations expertise.
Business case development expertise.
Experience working with Product, Engineering, and Data teams.
Proficiency with PowerPoint.
Proficiency with Excel.
Proficiency with Power BI.
Proficiency with Tableau.
Proficiency with JIRA.
Proficiency with Confluence.
Hypothesis-based thinking.
Root-cause analysis.
Process mapping.
Stakeholder interviews.
KPI framework development.

Education Level

Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or a related field.

Salary/Compensations

$136,000.00 - $225,600.00

Benefits

Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards.

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.
Fiserv is the global leader in information management and electronic commerce systems for the financial services industry.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.