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About the Role

The Training and Technology Adoption Manager is responsible for managing all training aspects within the firm, including creating training material, executing trainings, evaluating employee skills and needs, and facilitating technology adoption. This role supports the firm's technology skill development strategy to maintain its position at the forefront of innovation.

Responsibilities

• Manage and implement training initiatives related to workflow/process, computer programs, software, and applications.
• Communicate and collaborate with firm leadership to ensure strategic initiatives are supported from a training perspective.
• Develop programming to promote skill development, enhance user expertise, and improve employee productivity.
• Deliver new hire orientation and oversee onboarding and other developmental training programs, including follow-ups.
• Establish positive working relationships across the firm and partner with department chairs.
• Support the COO in evaluating and recommending new software with PGLs and IT, including scheduling demos and gathering feedback.
• Analyze training needs with administrative and attorney practice leaders.
• Support the development and delivery of training and documentation for practice-specific processes and procedures.
• Create documentation for all trainings and manage a repository for training resources.
• Coordinate user adoption strategy and communication for new software and process roll-outs.
• Provide open "office hours" for one-on-one user support for specialized or demanding skillsets for all desktop applications.
• Keep a record of training attendance for HR during performance evaluations.

Requirements

• Minimum of three days in the office is required.
• Requires periodic travel to Merchant & Gould’s offices.
• Tolerate repetitive movement associated with heavy computer work (e.g., typing, executing other related keyboard functions, clicking a mouse).
• Lift files of various size and weight, generally 3-20 lbs. from a desk, tabletop or floor and to place them in file cabinets at knee, waist or shoulder level, and to lift files from a desk, tabletop or floor and position them on surfaces at knee, waist, shoulder or above shoulder level.
• Stand or sit for long periods of time (e.g., while training, moving equipment, etc.).

Skills

• Excellent computer skills
• Experience working in a Microsoft Windows environment
• Experience with major Windows applications, preferably Word and the Microsoft Office Suite
• Experience with iManage
• Experience with traditional legal software applications (e.g., Table of Authorities, metadata cleaning, document comparison)
• Experience with emerging AI toolsets and platforms
• Excellent presentation skills
• Extensive experience delivering training programs in various environments and formats (virtual, video, hand-outs, live, class-room-style, one-on-one)
• Ability to quickly learn new technology platforms and applications and translate them into user-friendly trainings
• Ability to recognize student learning styles and technical ability and adapt training approach accordingly
• Self-directed with strong organizational and project management capabilities
• Time-management and multi-tasking abilities in managing multiple priorities in a fast-paced work environment
• Ability to work with frequent interruptions and adapt to changes in workflow
• High emotional intelligence
• Excellent interpersonal, verbal, and written communication skills
• Thorough command of industry language
• Ability to effectively communicate technical information to a variety of technical and non-technical users
• Strong ability to perceive and analyze problems, plan and develop alternatives, and implement solutions
• Professionalism: Ability to communicate with courtesy, a client service focus, and excellent judgment in all interpersonal interactions.
• Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards.

Location

• Onsite (minimum 3 days/week)

Work Type

• Full-time
• Hybrid

Experience Level

• Based on years of experience

Salary/Compensations

• $85,000 - $135,000

Benefits

• Competitive salary with a bonus plan
• Comprehensive benefits package
• Employee medical, dental, and vision insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• 401(k) match
• Parenting leave
• Ten firm holidays

About the Company

• Merchant & Gould has been a leader in intellectual property law for more than 125 years.
• Recognized as one of the most active filers of patents in the country.
• Consistently rated among the top patent, copyright, and trademark firms.

Equal Opportunity

• Merchant & Gould provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• We welcome candidates with disabilities. If you need any accommodation during the application or the recruiting process, please contact our Human Resources Department at humanresources@merchantgould.com or 1-612-332-5300.