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About the Role

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust. We offer flexibility to collaborate wherever data lives to support a wide range of data collaboration use cases.

Responsibilities

Own Value Realization & Adoption: Ensure products purchased are utilized and clients receive business value, articulating the ROI story.
Primary Account Owner / Client POC: Responsible for QBR planning, holistic account strategy, and cross-team collaboration.
Leads Renewals & Risk Mitigation: Lead renewal strategy and execution, proactively identifying risks at least 6 months in advance.
Drive Overall Revenue Growth: Identify upsell and expansion opportunities and spearhead data monetization strategy to drive variable revenue growth.

Requirements

Strong leadership capabilities: Ability to steer internal stakeholders towards a common objective.
Motivating and project managing internal stakeholders.
Strong organizational capabilities: Ability to plan ahead.
Ability to anticipate multiple outcomes and plan for each scenario.
Resourcefulness: Ability to source information and navigate disparate internal and external resources.
Tact and presence: Able to prepare for C-level conversations.
Strategic insight: Able to demonstrate understanding of clients’ business goals and ensure solutions align with their success criteria.
Track record of identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business and communicate why change is disruptive.
Ability to provide recommended adjustments to change based on customer and potential other customers.
Familiarity with LiveRamp and its role in the ecosystem.
Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases.
Familiarity with Salesforce or other CRM Software.
Experience drafting QBRs and executive summaries.
Experience managing renewals and partnering with Sales on upsells/cross-sells.

Skills

Enterprise B2B SAAS CSM experience
Data analytics
Cloud
Collaboration
Identity
Negotiation skills
Project management skills
NPV
IRR
ROI

Location

San Francisco, California

Work Type

Full-time

Experience Level

Minimum of 5 yrs as CSM/Account Director in a customer facing role
History of growth in seniority of roles or size of accounts preferred
Experience managing 15-20 $500k ARR+ accounts at once

Salary/Compensations

$125,000 to $155,000

Benefits

Flexible paid time off
Paid holidays
Options for working from home
Paid parental leave
Comprehensive benefits package (medical, dental, vision, life and disability, employee assistance program, voluntary benefits, perks programs)
401K matching plan (1:1 match up to 6% of salary)

About the Company

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
A groundbreaking leader in consumer privacy, data ethics, and foundational identity.
LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people.
We know that inspired teams enlist people from a blend of backgrounds and experiences.
We know that individuals do their best when they not only bring their full selves to work but feel like they truly belong.
Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.
LiveRamp is based in San Francisco, California with offices worldwide.

Equal Opportunity

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.