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About the Role

The Patient Access Representative greets and assists patients professionally, handles incoming calls, and is cross-trained in all aspects of reception to ensure sufficient coverage. Duties may vary by office location and department.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Handles the patient check-in/checkout process.
• Answers calls addressing appointment times, patient requests, and general inquiries.
• Reviews patient charts for accuracy prior to appointments and ensures all required information is included.
• Performs scanning and sorting within the EMR system.
• Verifies and updates current insurance information with the patient.
• Collects patient payments.
• Performs all other duties as assigned.

Requirements

• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers, and the executive team.
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance.
• One year of experience working in a medical practice or health insurance organization.
• Excellent verbal and written communication skills.
• Prior use of EMR systems preferred.
• Travel to other clinics as needed.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge in computer information systems.
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Skills

• EMR systems
• Computer information systems
• Verbal communication skills
• Written communication skills

Location

• Local

Work Type

• Office environment
• Standard office equipment

Experience Level

• One year of experience

Education Level

• High School Diploma

Salary/Compensations

• $17.45 - $20.50 / hour

Benefits

• Comprehensive medical, dental and vision plans
• HSA / FSA
• 401(k) matching
• Employee Assistance Program (EAP)

About the Company

• U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.
• Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest.
• Includes a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery.
• U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

Equal Opportunity

• U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
• Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.