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About the Role

We have an exciting opportunity at Michael Kors for a Digital Operations Coordinator, EMEA based in our London office. The Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries. Digital plays a critical role in our growth strategy, with ambitious plans to enhance customer experience, drive operational excellence, and accelerate online performance. We're looking for an Ecommerce Operations Coordinator to join our growing team and help ensure a seamless customer journey across all digital touchpoints.

Responsibilities

Support the day-to-day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
Create and maintain operational documentation, processes and best practice guides.
Support loss prevention efforts, including handling disputes and chargebacks, to protect the business from fraudulent activity.

Requirements

1–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
Experience working with multi-market, localised ecommerce websites.
Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
Experience working cross-functionally with technology, logistics, customer care and commercial teams.
Experience working on social selling, marketplace or concession partners
Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
Experience supporting QA/UAT testing and issue resolution.
Experience with loss prevention processes, such as dispute and chargeback handling, is highly desirable.

Skills

Strong numerical and analytical skills
Strong analytical skills with the ability to interpret data and identify actionable insights.
Experience using AI tools to support data analysis and reporting.
Excellent communication, organisation and stakeholder management skills.
Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

Location

London

Work Type

Full-time

Experience Level

1-3 years

Salary/Compensations

32,000.00 - 40,000.00 GBP

About the Company

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products.
Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro.
In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach.
Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous.
Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.
The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City.
In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

Equal Opportunity

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.