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About the Role

This role is key to the day-to-day running and optimization of the ecommerce business, ensuring a seamless customer journey and operational excellence across global platforms.

Responsibilities

• Support the day-to-day operation and optimisation of global ecommerce platforms, ensuring a seamless customer experience across all markets.
• Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
• Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
• Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
• Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
• Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
• Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
• Create and maintain operational documentation, processes and best practice guides.
• Support digital and omnichannel projects, driving continuous improvement across ecommerce operations and customer experience.

Requirements

• 2–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi-market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

Skills

• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive 'can-do' attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic – has a sense of urgency.
• Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

Location

• London

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• 36,000.00 - 48,000.00 GBP

About the Company

• Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear.
• Established in 1981, the company produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and fragrance.
• Stores are operated in prestigious cities worldwide, with digital flagships across North America, Europe, and Asia offering a seamless omnichannel experience.
• The brand is known for its polished, chic, relaxed, and glamorous aesthetic.
• Michael Kors is a passionate supporter of God’s Love We Deliver and launched “Watch Hunger Stop” in partnership with the United Nations World Food Programme (WFP) to fight world hunger.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.