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About the Role

This role is central to maintaining a cohesive and positive working environment within the HR team, so being hands-on and ready to help with whatever comes up is essential. This is a great opportunity for any individual who wants to make a direct impact on people and culture.

Responsibilities

• Own and manage a high-volume and complex ER caseload end-to-end, including disciplinary, grievance, performance, absence, and other employee matters
• Lead fair, thorough, and legally compliant investigations, producing clear findings and outcome recommendations
• Provide practical, risk-based advice and direction to managers, enabling confident and timely decision-making
• Ensure cases are managed consistently and resolved within appropriate timeframes
• Maintain accurate, detailed, and audit-ready case documentation
• Identify trends and root causes within ER activity and recommend proactive solutions
• Lead the drafting, review, and implementation of employment policies, ensuring alignment with UK employment legislation and best practice
• Develop and maintain a suite of supporting documentation, including: Manager guidance documents, Step-by-step process flows, Template letters (e.g. invitations, outcomes, warnings), Manager scripts and conversation guides
• Ensure all materials are clear, practical, and user-friendly, driving consistency in application
• Regularly review and update policies and materials based on legislative changes, ER case trends, and feedback from managers and stakeholders
• Design, develop, and deliver a structured ER and policy training programme for managers across the business
• Lead the end-to-end rollout of training, including content creation, delivery (virtual and face-to-face) & valuation of effectiveness
• Equip managers to confidently handle disciplinary and grievance processes, absence and performance management, and complex and sensitive employee situations
• Monitor and analyse ER trends and provide data-driven insights and recommendations
• Proactively identify opportunities to reduce risk and improve people management practices
• Ensure all ER and policy activity aligns with legal requirements and organisational standards
• Contribute to wider HR initiatives and projects to support the delivery of an integrated HR service

Requirements

• Strong working knowledge of UK employment law, policies, and best practice
• Proven experience managing a high-volume ER caseload independently
• Demonstrable experience in drafting employment policies and ER documentation
• Experience creating manager toolkits, templates, letters, and guidance materials
• Proven ability to design and deliver manager training programmes at scale
• Ability to translate complex legal requirements into clear, practical guidance
• Strong judgement with the ability to provide balanced, risk-based advice
• Highly organised with the ability to manage competing priorities autonomously
• Strong stakeholder management and influencing skills across all levels
• Experience working with trade unions is beneficial but not essential

Skills

• Employee Relations
• Policy Development
• UK Employment Law
• Case Management
• Training Design
• Stakeholder Management
• Influencing

Location

• London – Heathrow

Work Type

• 1 Year fixed Term
• Full-time

Experience Level

• Mid-level

Education Level

• CIPD qualified (or equivalent experience)

Benefits

• 28 days of annual leave (excluding public holidays)
• Aviva Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yu coins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities for career progression
• Cycle to work scheme
• Pension with Aviva
• Achievers – Employee Recognition Platform and discount of everyday shopping!

About the Company

• Vanderlande is the global market leader in automation systems and solutions for customers within the Airports, Parcel & Warehousing sectors striving to improve the competitiveness of our customers through Value Added logistic process automation.
• We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

Equal Opportunity

• Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status.
• If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.