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About the Role

In this highly collaborative role, the French Localization Specialist ensures that French internal communications and customer-facing touchpoints are grammatically correct, consistent, accurate, adhere to editorial style and brand guidelines, and have been reviewed and approved by stakeholders. This role is a key resource within Capital One's French localization hub, supporting globalization efforts across various teams and content types.

Responsibilities

Collaborate with members of the Creative Solutions team and peers across the business, including HR, Enterprise-level stakeholders, legal, brand, intent and product owners, to help facilitate the delivery of quality, error-free French experiences.
Provide high-quality French translations and localization of English content, collaborating with the process team and external language service providers when required.
Revise French content to ensure consistency with brand standards, editorial guidelines and guidance from legal and compliance.
Review French experiences to ensure alignment with the English intent and Enterprise-level requirements.
Maintain up-to-date knowledge of fast-evolving localization technology and industry standards.
Utilize Trados Enterprise, our Translation Management System (TMS), for receiving, completing and delivering localization work.
Advocate internally for localization best practices and educate stakeholders on the value and importance of French content quality.
Advocate for the customer and ensure that communications are delivered in plain language.
Maintain a fundamental understanding of all products, marketing language, legal disclosures, and various types of Enterprise content.
Collaborate with business partners across the Enterprise to gather and integrate feedback, resolving conflicts/inconsistencies and addressing stakeholder concerns throughout all stages of development.
Be accountable for final approval of deliverables and a last review of the finished product.

Requirements

4+ years of experience in localization/translation.
Excellent localization, translation, editing, and proofreading skills, with a strong command of Canadian French (grammar, punctuation and spelling).
Understanding of cultural nuances and regional variations within French-speaking Canada.
Knowledge of localization best practices for diverse content types.
Meticulous attention to quality and detail.
Strong technical acumen, including proficiency with TMSs (preferably Trados Enterprise) and machine translation tools, as well as working knowledge of Adobe Workfront and generative AI technology (e.g., Google Gemini).
Proficient with Google Workspace, Microsoft Office and Adobe Acrobat Pro.
Excellent communication skills (written and verbal) in English.
Highly collaborative and organized; able to facilitate discussion and manage multiple priorities and tight deadlines while proactively communicating with stakeholders.
Strong relationship-building skills, including managing interactions with new intent requesters.
Ability to proactively identify and flag potential issues (including legal and compliance risks) to management.
A degree/diploma in localization/translation, linguistics, communications or a related field.
Experience localizing content in a regulated or financial sector.
Experience localizing tech/software and internal communications content.
Familiarity with style guides, glossaries and terminology management.
Experience with Localization Quality Assurance (LQA).
Experience with linguistic testing.
Experience with content management systems.
Experience working with legal and compliance teams.
Experience working in a sprint model.
Experience localizing content for non-Canadian French audiences (i.e., international audiences).

Skills

Localization
Translation
Editing
Proofreading
Canadian French
Grammar
Punctuation
Spelling
Cultural Nuances
Regional Variations
Localization Best Practices
Quality Assurance
Detail-Oriented
Technical Acumen
Translation Management Systems (TMS)
Trados Enterprise
Machine Translation
Adobe Workfront
Generative AI
Google Gemini
Google Workspace
Microsoft Office
Adobe Acrobat Pro
Communication Skills
Collaboration
Organization
Relationship Building
Problem Identification
Risk Flagging
Linguistics
Communications
Regulated Sector
Financial Sector
Tech/Software Localization
Internal Communications Localization
Style Guides
Glossaries
Terminology Management
Linguistic Testing
Content Management Systems
Sprint Model
International Audience Localization

Location

Toronto, Ontario, Canada

Work Type

Hybrid

Experience Level

Senior Associate

Education Level

Degree/diploma in localization/translation, linguistics, communications or a related field

Salary/Compensations

$94,800 to $108,200

Benefits

Hybrid work environment, with 3 days in the office.
One-time Work From Home allowance.
Head office located conveniently across the street from Union Station.
Full coverage for spouses, domestic partners, and dependents.
Up to $3,000 in mental health coverage per year.
Up to $5,000 in tuition subsidies per year.

About the Company

For 30 years, Capital One Canada has been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding.
We want to help Canadians succeed with credit, because we believe in people – in our customers, in our associates, and in talent like you!
We are building a leading information-based technology company.
Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.