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About the Role

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Responsibilities

• Uphold daily operations of the store and achievement of Quarterly store KPI's.
• Contribute to achievement of store KPI's and ensure performance standards are met.
• Develop a thorough understanding of products and services.
• Stay updated on new arrivals, features, benefits and pricing.
• Ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicate information to customers while modeling HOME selling skills.
• Participate in trade and community events and activations in local markets.
• Resolve customer concerns or issues to a positive outcome.
• Build loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
• Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilize design service tools as an extension of our customer experience.
• Ensure accurate timekeeping and consistent adherence to meal and break procedures.
• Regularly review all communications/messages/tasks communicated to the store team.
• Support inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.
• Maintain accurate recordkeeping following established procedures.
• Adhere to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintain high standards of maintenance and organization of the stock room / BOH area.
• Communicate any maintenance needs in a timely manner.
• Utilize the Retail Support Ticket process for all business and operational needs.
• Follow the Parachute Visual Merchandising strategy.
• Maintain floor presentation.
• Ensure brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs.
• Share observations with Store Manager as it relates to team, business and community.
• Hold self accountable to responsibilities and comply with all policies and procedures.
• Complete training within assigned timeframes and actively learn.
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.
• Perform other duties as assigned.

Requirements

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Self-motivated, collaborative, positive team player with a can-do attitude and growth mindset required.
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
• Ability to regularly bend or kneel.
• Ability to regularly climb ladders or step stools.
• Ability to occasionally go up and down stairs, carrying and moving boxes.
• Ability to frequently communicate face to face, on the phone or via electronic means.

Skills

• Expert knowledge of Parachute products
• Subject matter expertise on all things cozy
• HOME selling skills
• Knowledgeable POS (point of sale) systems
• Knowledgeable CRM (customer relationship management) systems
• General technical knowledge and aptitude

Location

• San Francisco

Work Type

• Part Time
• Onsite

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $19.25-$21.00 per hour

Benefits

• $100 new hire gift card
• Free product for a great night’s sleep
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum

About the Company

• Parachute’s mission is to help you feel at home.
• It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.
• Because we believe that when we take care of our home, it takes care of us.

Equal Opportunity

• We believe in the power of a diverse workplace.
• We are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses.
• As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.