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About the Role
Multiplier is at the forefront of the global hiring revolution, simplifying global hiring and creating a level playing field for businesses and talent worldwide. Our Customer Success Managers build strong, outcome-based relationships with key clients, enabling them to expand their international presence and drive revenue growth.
Responsibilities
- Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives.
- Actively monitor product/service adoption, provide industry knowledge and best practices to drive engagement.
- Partner with internal teams (Sales, Product, Operations, Engineering) to deliver the best customer experience, driving growth and retention.
- Act as the voice of the customer to the Product team, synthesizing feedback and offering informed opinions to shape the product roadmap.
- Understand customer needs across industries and tiers, and design solutions to meet unique business needs.
- Identify growth opportunities within your portfolio.
Requirements
- Min 3 to 5 years of customer-facing experience (ideally within B2B SaaS or HR).
- Min 2 years in pure enterprise account/relationship management.
- Min 2 of the last 3 years overachieving goals and targets.
- A people-first, and growth mindset.
- An affinity to work remotely within a fast-growth business and an explosive sector.
- Ability to work independently, problem-solve proactively, and collaborate effectively.
- Comprehension of value-based sales.
- Discipline in Account Planning, Forecasting, and Quota Attainment.
Skills
- Consultative solutioning
- Customer relationship building
- Communication
- Writing
- Organization
- Detail-orientation
- Prioritization
- Problem-solving
- Collaboration
- Value-based sales comprehension
- Account Planning
- Forecasting
- Quota Attainment
Location
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- 3-5 years customer-facing experience
- 2 years enterprise account/relationship management
Benefits
- Full autonomy in your role
- Flexibility to work in a hybrid environment
- Work with a passionate, energetic, and diverse team
- Competitive benefits
- Recognition programs
- Career development opportunities
- Comprehensive health insurance coverage for you and your family
- Generous holiday policy
- Company investment in professional success
About the Company
- The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
- Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography.
- Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly.
- Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
- Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.
- We’re backed by some of the best in the business (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team.
- The future is borderless. Let’s build it together.
Equal Opportunity
- Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.