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About the Role
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping people, has a knack for numbers and technology, and is looking for a role with real purpose, our Teller position could be your next great opportunity. Come grow with us and make a difference every day.
Responsibilities
- Provide accurate, courteous, and prompt service to members in person and by phone
- Assist members with account inquiries, balances, and general information
- Process deposits, withdrawals, payments, cash advances, and other account transactions
- Issue teller checks, cashier checks, and other member-requested items
- Balance your cash drawer daily and maintain transaction accuracy
- Open new accounts for existing members, ensuring full disclosure of products and fees
- Close accounts following proper procedures and verification
- Monitor for potential check and identity scams to protect members and the credit union
- Support branch management and assist with coin counter transactions
- Complete assigned training sessions and stay current on policies and procedures
- Maintain professionalism, confidentiality, and compliance with all credit union policies
- Provide support at nearby branch locations when business needs require it
Requirements
- High school diploma or equivalent required
- 6+ months of experience in customer service, cash handling, or banking
- Strong attention to detail and accuracy in financial transactions
- Excellent verbal and written communication skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Basic proficiency with computers and office software; experience with financial systems a plus
- Professional demeanor and a commitment to providing exceptional member service
- Willingness to learn and adapt to new systems, procedures, and member needs
- Flexibility to work at nearby branches as needed
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
Skills
- Cash handling
- Banking
- Customer service
- Financial transactions
- Verbal communication
- Written communication
- Teamwork
- Computer proficiency
- Office software proficiency
- Financial systems proficiency
Location
- 9220 Brodie Ln, Austin, TX 78748
Work Type
- Monday–Friday, 8:00 AM -5:45 PM and rotating Saturdays: 8:45 AM - 12:15 PM
Experience Level
- 6+ months of experience in customer service, cash handling, or banking
Education Level
- High school diploma or equivalent
Salary/Compensations
- $41,600 per year
Benefits
- Medical, dental, vision, disability, and life insurance
- Optional coverage for critical illness, legal support, and more
- Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
- 401(k) with company match and a pension plan
- Volunteer opportunities and credit union-sponsored events
About the Company
- At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.