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About the Role

The Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building during overnight hours within the Supportive Housing Program. This role involves providing reception and security support, monitoring the building, responding to emergencies, and implementing crisis strategies as part of a collaborative care team.

Responsibilities

• Provides reception services to staff and residents.
• Ensures the safety of the building and its occupants after regular business hours.
• Enforces the zero-guest policy.
• Monitors activities in common areas and the building's perimeter via security cameras and visual inspections, responding appropriately.
• Implements crisis response strategies, including de-escalation and support.
• Completes hourly rounds on participant floors.
• Provides after-hours supportive counselling to residents when required.
• Redirects visitors and responds to issues appropriately.
• Performs lock-up and alarm duties according to established procedures.
• Responds to the 24-hour resident personal alarm system and troubleshoots the emergency response system.
• Carries out appropriate First Aid responses.
• Works effectively with other team members to address resident and building issues.
• Completes a detailed participant activity log and shift exchange, reporting incidents, occurrences, health and safety risks, resident community status, and interpersonal conflict.
• Understands and responds professionally to risk management procedures and emergency situations.
• Works in environments with potential pest control, hoarding, death and dying, and drug use.
• Performs other duties assigned by the management team.

Requirements

• Two-year diploma in social services or certification in security.
• Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
• Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated use of good judgment.
• Able to lift 40lbs.

Skills

• Written communication skills
• Oral communication skills
• Interpersonal communication skills
• Conflict resolution skills
• Crisis intervention skills
• Computer competency
• Database competency
• Web-based application competency
• Knowledge of geriatric and aging issues
• Knowledge of harm reduction approach
• Knowledge of mental health act
• Knowledge of community resources and various systems in Toronto

Location

• 540 Cedarvale Ave, Toronto, ON

Work Type

• Part Time
• Onsite

Experience Level

• Minimum three (3) years of demonstrated experience

Education Level

• Two-year diploma in social services or certification in security

Salary/Compensations

• F: $25.70 / hour

About the Company

• The Supportive Housing Program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges.
• The program offers onsite psychosocial and primary care supports aimed at promoting stability, wellness, and self-sufficiency within a supportive community environment.
• Residents receive a wide range of supports, including intensive case management, harm reduction and addiction support, therapeutic and supportive counselling, 24-hour staffing, assistance with activities of daily living, nursing services, life skills development, and social, recreational, and volunteer opportunities.
• The program’s approach is guided by WoodGreen’s commitment to community development, anti-discrimination, and harm reduction principles, while working within relevant legislation and regulatory requirements.

Equal Opportunity

• WoodGreen is an equal opportunity employer.
• We are committed to providing an inclusive and barrier-free selection process and work environment.
• If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
• Information received relating to accommodation will be addressed confidentially.