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About the Role
The Housing Services Coordinator is responsible for the day-to-day delivery of property management and community development activities within a tenant‑directed management model. This role supports enhanced tenancy management objectives by working directly with tenant communities across WoodGreen’s housing sites, as well as contributing to portfolio‑wide and community‑based initiatives.
Responsibilities
- Administer RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
- Facilitate intake management; background checks, generate leases, and orientation.
- Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
- Work with building services to ensure units/building facilities are maintained in good repair.
- Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.
- Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
- Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
- Provide tenants with necessary housing information, including their rights and responsibilities.
- Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
- Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
- Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
- Work with tenants through issues that impact security of housing.
- Identify and address barriers to tenants maintaining their tenancy.
- Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
- Monitor and review tenant needs and issues and communicate the information to the Manager.
- Act as a service broker, a mediator, and a link with other agencies to support tenants.
- Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
- Assess social recreational needs of tenants.
- Work with a team to plan and deliver community programs.
Requirements
- Bachelor’s Degree in Social Services, or a related field.
- 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
- Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
- Property management experience including lease administration, rent collection, and unit turnover management.
- Experience with group facilitation and an understanding of group dynamics.
- Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
- Knowledge of issues faced by newcomers to Canada.
- Knowledge of client centered, feminist, and anti-oppressive frame works.
- Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
- Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
- Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
- Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
- Strong interview, assessment, analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and in cooperation with others
Skills
- Property management
- Lease administration
- Rent collection
- Unit turnover management
- Group facilitation
- Conflict resolution
- Crisis response
- Intervention
- De-escalation
- Advocacy
- Negotiation
- Interviewing
- Assessment
- Analytical skills
- Problem-solving
- Verbal communication
- Written communication
Location
- 1070 Queen Street E, Toronto, ON
Work Type
- Permanent Full-Time
- Onsite
Experience Level
- 2+ years of experience
Education Level
- Bachelor’s Degree in Social Services, or a related field.
Salary/Compensations
- External Rate:G7 - $56,802.64
- Internal Rate: G8 - $57,961.88
About the Company
- The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model.
- The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.
Equal Opportunity
- WoodGreen is an equal opportunity employer.
- We are committed to providing an inclusive and barrier-free selection process and work environment.
- If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
- Information received relating to accommodation will be addressed confidentially.