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About the Role
Pret is looking for leaders who can coach and mentor their teams, maintain high standards, and ensure customer satisfaction. This role involves hands-on work during busy periods, including operating the coffee machine and managing shop figures.
Responsibilities
- Coaching and mentoring teams
- Maintaining high standards
- Ensuring customer satisfaction
- Operating the coffee machine
- Managing shop figures and spreadsheets
Requirements
- Lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day through small acts of kindness
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
- Problem-solving
Location
- 2 Canvey Street, London SE1 9AN GBR
Work Type
- Part Time
- Flexible working hours
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food, up to 5 free barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and fosters big ideas.
- They have over 750 shops in more than 20 countries.
- Pret offers significant growth opportunities for employees, with many managers and support staff starting on the shop floor.
- The company values doing the right thing and growing fast.
- Pret aims to provide confidence and skills for employees to grow and choose their unique paths.
- The company culture is built on values of Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, and Doing The Right Thing.
- Pret is committed to making a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Offers adjustments or support during the recruitment process if needed.