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About the Role

This role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Requirements

• Prior experience in a customer service or sales role is preferred.
• Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.

Skills

• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products.

Location

• Leaf Landscape Supply - Austin 13292 Pond Springs Rd Austin, TX 78729

Work Type

• Full-time
• Overtime during peak seasons

Salary/Compensations

• Competitive weekly/bi-weekly pay

Benefits

• Competitive weekly/bi-weekly pay
• discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• medical/dental/vision
• flexible spending accounts
• company-paid life and short-term disability
• optional long-term disability
• additional life insurance
• 401(k) Retirement Plan with company matching
• Paid Parental Leave
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

About the Company

• Heritage Landscape Supply Group is a people-first company built to attract and retain the industry’s best talent at every level.
• Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners.
• Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come.
• Let’s build a legacy together of our vision to form the nation’s leading family of independent landscaping and irrigation product distributors.
• Heritage Landscape Supply Group is a wholly owned subsidiary of The Home Depot.
• Find out more at www.heritagelandscapesupplygroup.com.

Equal Opportunity

• As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
• If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening.
• Please allow one (1) business day for a reply.
• All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.